Assistant Store Manager (Self Storage)

SecureSpace Management • Lanham, MD

10d

About The Position

The Part-Time Assistant Store Manager supports the Store Manager, Area Manager, and District Manager in achieving store goals. The role collaborates with the team to support sales, customer acquisition, vendor relationships, and departmental projects and initiatives. The Assistant Store Manager helps maintain brand expectations by monitoring sales and occupancy statistics, supporting a positive customer experience, maintaining cleanliness, and assisting with facility operations.

The role may act as backup for the Store Manager and helps guide customers through rentals, support sales goals, manage past-due accounts and lien/auction paperwork, and maintain the property. The position may require travel to nearby locations for scheduled shifts and availability for weekends and holidays as needed. Scheduling is flexible and developed collaboratively with the team.

Requirements

• At least one year of experience in storage, retail, or hospitality.
• Strong verbal and written English communication skills.
• Customer service mindset.
• Proficiency in Microsoft Word and Excel.
• Ability to identify potential maintenance, safety, and fire issues.
• Ability to operate roll-up storage unit doors.
• Willingness to travel occasionally to another location for scheduled shifts.
• Skill in resolving conflicts and promptly addressing and resolving issues.
• Ability to perform essential duties with or without reasonable accommodation.
• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously.
• Ability to grasp, push, and pull objects such as rolling carts, ladders, cleaning materials, and roll-up doors, and to reach overhead.
• Ability to operate a desktop or laptop computer and access and produce information from a computer.
• Ability to lift or carry up to 50 pounds.
• Adherence to company policies and procedures and protection of confidential communications and customer information.
• Professional, courteous, cooperative conduct and dependability, including punctuality.

Responsibilities

• Support the team in exceeding sales targets by promoting unit rentals, warranties, and moving supplies and encouraging positive customer reviews.
• Help new customers through the rental process and ensure transactions are smooth and efficient.
• Contact potential clients to confirm moving dates and ensure their storage units are ready and secure.
• Help manage past-due tenant accounts and process paperwork for the lien and auction process.
• Provide exceptional customer service and address customer needs effectively.
• Conduct daily property inspections with the team to maintain security, cleanliness, and upkeep.
• Check locks, clean units, stock supplies, and perform light maintenance tasks.
• Perform light gardening work and use power tools for general property and grounds maintenance.
• Use cleaning and property maintenance chemicals to maintain cleanliness and appearance.
• Communicate updates, results, and recommendations to the Store Manager and Leadership Team.
• Travel occasionally to nearby locations to assist with scheduled shifts.
• Maintain flexibility for weekend and holiday work as needed based on facility hours and team schedules.
• Support the Store Manager and serve as a backup in their absence.

Benefits

• Flexible work-life balance with the opportunity to co-develop a schedule with the team.
• Company holidays.
• Discounted self-storage unit.
• Career growth opportunities throughout the U.S.
• $1,500 retention bonus paid in two installments after 720 and 1,440 hours of employment, subject to performance and attendance requirements.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed