Assistant Store Manager (Self Storage)

SecureSpace Management • Palm Springs, CA

1d • $18 - $22

About The Position

The Assistant Store Manager supports the Store Manager, Area Manager, and District Manager in achieving store goals. The role works closely with the team to improve sales and customer acquisition, manage vendor relationships, carry out departmental projects and initiatives, and provide effective support to staff and customers. The Assistant Store Manager also helps keep the store aligned with brand expectations by monitoring sales and occupancy statistics, supporting a positive customer experience, maintaining cleanliness, and assisting with facility operations. The position serves as backup for the Store Manager when needed.

The role includes helping customers with rentals, supporting sales and account processes, conducting property inspections, and performing light maintenance and gardening. The employee may occasionally travel to nearby locations for scheduled shifts. The office operates on weekends, and schedules are developed with the team; weekend and holiday availability may be needed based on facility hours and team schedules.

Requirements

• At least one year of experience in storage, retail, or hospitality.
• Strong verbal and written English communication skills.
• Customer service mindset.
• Proficiency in Microsoft Word and Excel.
• Ability to identify potential maintenance, safety, and fire issues.
• Ability to operate roll-up storage unit doors.
• Willingness to travel occasionally to another location for scheduled shifts.
• Skill in resolving conflicts and addressing issues promptly.
• Ability to perform essential duties with or without reasonable accommodation.
• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously.
• Ability to grasp, push, and pull objects such as rolling carts, ladders, cleaning materials, and roll-up doors, and to reach overhead.
• Ability to operate a desktop or laptop computer and access and produce information from a computer.
• Ability to lift or carry up to 50 pounds.
• Dependability, punctuality, discretion with confidential information, and a professional, courteous, and cooperative manner.

Responsibilities

• Support the team in surpassing sales targets by promoting unit rentals, warranties, and moving supplies, and encouraging positive customer reviews.
• Guide new customers through the rental process and help ensure transactions are smooth and efficient.
• Contact prospective clients to confirm moving dates and ensure their storage units are ready and secure.
• Help manage past-due tenant accounts and process paperwork for the lien and online auction process.
• Provide exceptional customer service and address customer needs effectively.
• Conduct daily property inspections with the team to maintain security, cleanliness, and proper upkeep.
• Check locks, clean units, stock supplies, and perform light maintenance tasks.
• Perform light gardening work and use power tools for general maintenance of the property and grounds.
• Use cleaning and property maintenance chemicals to maintain cleanliness and appearance.
• Communicate updates, results, and recommendations clearly to the Store Manager and Leadership Team.
• Occasionally travel to nearby locations to assist with scheduled shifts.
• Support the Store Manager and act as a backup in their absence.
• Follow company policies and procedures, protect confidential communications and customer information, and maintain professional and dependable workplace conduct.

Benefits

• Work/life balance with a five-day workweek and a schedule co-developed with the team.
• Company culture with growth opportunities throughout the U.S.
• Competitive starting pay and monthly bonus opportunity.
• Paid time off and company holidays.
• 401(k) with a generous matching program.
• Medical, dental, and vision benefits.
• 50% off a 10x15 storage unit.
• $1,500 retention bonus, paid in two installments after 720 and 1,440 hours of employment; performance and attendance requirements apply.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed