Assistant Store Manager (Self Storage)

SecureSpace Management • North Plainfield, NJ

11d • $17 - $20

About The Position

SecureSpace Self Storage is a growing self-storage platform focused on high-density urban markets, exceptional customer service, and enhanced security. The Assistant Store Manager supports the Store Manager, Area Manager, and District Manager in achieving store goals. The role works with the team on sales, customer acquisition, vendor relationships, departmental projects, and initiatives, while contributing to a positive customer experience and effective facility operations.

The Assistant Store Manager helps keep the store aligned with brand expectations by monitoring sales and occupancy statistics, maintaining cleanliness, supporting facility operations, and assisting customers and staff. The role also backs up the Store Manager in their absence and may occasionally work a scheduled shift at another nearby location. Schedules are developed collaboratively with the team; weekend and holiday availability may be needed based on facility hours and team schedules.

SecureSpace promotes from within and reports planned store growth as an opportunity for career advancement. The position includes a $1,500 retention bonus paid in two installments after 720 and 1,440 hours of employment, subject to performance and attendance requirements.

Requirements

• At least one year of experience in storage, retail, or hospitality.
• Strong verbal and written English communication skills.
• Customer service mindset.
• Proficiency in Microsoft Word and Excel.
• Ability to identify potential maintenance, safety, and fire issues.
• Ability and willingness to operate roll-up storage-unit doors.
• Ability to resolve conflicts and address and resolve issues quickly.
• Willingness to travel occasionally to another location for scheduled shifts.
• Flexibility to work weekends and holidays as needed.
• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously.
• Ability to grasp, push, and pull objects, including rolling carts, ladders, cleaning materials, and roll-up doors, and to reach overhead.
• Ability to operate a desktop or laptop computer and access and produce information from a computer.
• Ability to lift or carry up to 50 pounds.
• Must adhere to company policies and procedures and protect confidential communications and customer information.
• Must maintain a professional, courteous, cooperative, dependable, and respectful manner.

Responsibilities

• Support the team in surpassing sales targets by promoting unit rentals, warranties, and moving supplies and encouraging positive customer reviews.
• Guide new customers through the rental process and help ensure transactions are smooth and efficient.
• Contact potential clients to confirm moving dates and ensure storage units are ready and secure.
• Help manage past-due tenant accounts and process paperwork for the lien and auction process.
• Provide exceptional customer service and address customer needs effectively.
• Conduct daily property inspections with the team to maintain security, cleanliness, and proper upkeep.
• Check locks, clean units, stock supplies, and perform light maintenance tasks.
• Perform light gardening and use power tools for general maintenance of the property and grounds.
• Use cleaning and property maintenance chemicals to maintain cleanliness and appearance.
• Communicate updates, results, and recommendations clearly to the Store Manager and Leadership Team.
• Occasionally travel to nearby locations to assist with scheduled shifts.
• Support the Store Manager and act as a backup in their absence.

Benefits

• A work-life balance with a five-day workweek and a schedule co-developed with the team.
• Company culture with growth opportunities throughout the U.S.
• Competitive starting pay and monthly bonus opportunity.
• Paid time off and company holidays.
• 401(k) with company matching.
• Medical, dental, and vision benefits.
• 50% off a 10x15 storage unit.
• $1,500 retention bonus paid in two installments after 720 and 1,440 hours of employment, subject to performance and attendance requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed