Assistant Store Manager (Self Storage)

SecureSpace Management • Camarillo, CA

21h

About The Position

SecureSpace Self Storage is a self-storage platform focused on exceptional customer service and enhanced security. The Assistant Store Manager supports the Store Manager, Area Manager, and District Manager in achieving store goals. Working with the team, this role supports sales and customer acquisition, vendor relationships, departmental projects, and facility operations while helping maintain brand expectations. Duties include supporting sales and occupancy monitoring, customer experience, cleanliness, and facility upkeep. The role backs up the Store Manager when needed and may occasionally cover scheduled shifts at nearby locations. The position offers opportunities for internal career growth and co-developed scheduling. The office operates on weekends, and weekend and holiday availability may be needed according to facility hours and team schedules.

The Assistant Store Manager promotes rentals, warranties, and moving supplies; helps customers complete rentals; supports tenant account and lien/auction processes; conducts property inspections; and performs light maintenance and gardening. The role also communicates updates and recommendations to management. Essential physical activities include sitting, walking, standing, bending, squatting, climbing, kneeling, twisting, reaching overhead, and handling or carrying items weighing up to 50 pounds. Reasonable accommodations may be requested for qualified individuals with disabilities.

Requirements

• At least one year of experience in storage, retail, or hospitality.
• Strong verbal and written communication skills in English.
• Customer service mindset.
• Proficiency in Microsoft Word and Excel.
• Ability to identify potential maintenance, safety, and fire issues.
• Ability to operate roll-up storage-unit doors.
• Willingness to travel occasionally to another location for scheduled shifts.
• Ability to resolve conflicts and address and resolve issues quickly.
• Ability to perform essential duties with or without reasonable accommodation.
• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously; grasp, push, and pull objects; and reach overhead.
• Ability to operate a desktop or laptop computer and access and produce information from a computer.
• Ability to lift or carry up to 50 pounds.
• Dependability, professionalism, courtesy, cooperation, and respect for colleagues and outside contacts.

Responsibilities

• Support the Store Manager, Area Manager, and District Manager in achieving store goals, and act as backup for the Store Manager in their absence.
• Support the team in surpassing sales targets by promoting unit rentals, warranties, and moving supplies and encouraging positive customer reviews.
• Guide new customers through the rental process and help ensure transactions are smooth and efficient.
• Contact potential clients to confirm moving dates and ensure storage units are ready and secure.
• Help manage past-due tenant accounts and process paperwork for the lien and auction process.
• Provide exceptional customer service and address client needs effectively.
• Conduct daily property inspections with the team, checking locks, cleaning units, stocking supplies, and performing light maintenance to maintain security, cleanliness, and upkeep.
• Perform light gardening and use power tools and cleaning and property-maintenance chemicals for general property and grounds maintenance.
• Communicate updates, results, and recommendations clearly to the Store Manager and Leadership Team.
• Occasionally travel to nearby locations to assist with scheduled shifts.
• Maintain the store's alignment with brand expectations, including supporting sales and occupancy monitoring, customer experience, cleanliness, and facility operations.
• Follow company policies and procedures, protect confidential communications and customer information, and maintain professional and dependable work habits.
• Be available for weekend and holiday work as needed based on facility hours and team schedules.

Benefits

• $1,500 retention bonus paid in two installments after 720 and 1,440 hours of employment, subject to performance and attendance requirements.
• Work-life balance with a five-day workweek and the ability to co-develop a schedule with the team.
• Career growth opportunities throughout the U.S.
• Competitive starting pay and monthly bonus opportunity.
• Paid time off and company holidays.
• 401(k) with a matching program.
• Medical, dental, and vision benefits.
• 50% discount on a 10x15 storage unit.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed