Store Manager (Self Storage)
About The Position
SecureSpace Self Storage is a rapidly growing self-storage platform focused on high-density urban markets, exceptional customer service, and enhanced security. The Store Manager supports the Area Manager and District Manager in achieving store expectations and is responsible for the location’s sales, customer acquisition, vendor management, and overall performance. The role helps maintain brand standards for sales and occupancy, customer experience, cleanliness, and facility operations, and collaborates with staff, customers, and leadership on store and departmental initiatives. SecureSpace promotes career growth from within and expects to open more than 30 stores in 2027. Many Area Managers began as Store Managers. The company’s US-based customer success team assists with online move-ins, and auctions are conducted online. Managers co-develop shift schedules with their teams. The role typically works Tuesday through Saturday, with flexibility for holiday work depending on facility hours and team schedules. Occasional travel to another nearby location for scheduled shifts is required. The position includes a $1,500 retention bonus paid in two installments after 720 and 1,440 hours of employment, subject to performance and attendance requirements. The company provides reasonable accommodation in accordance with applicable disability laws.
Requirements
- At least one year of experience in storage, retail, or hospitality.
- Strong verbal and written English communication skills.
- Customer-service mindset.
- Proficiency in Microsoft Word and Excel.
- Ability to identify potential maintenance, safety, and fire issues.
- Ability and willingness to operate roll-up storage-unit doors.
- Willingness to travel occasionally to another location for scheduled shifts.
- Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously.
- Ability to grasp, push, and pull objects such as rolling carts, ladders, cleaning materials, and roll-up doors, and to reach overhead.
- Ability to operate a desktop or laptop computer and access and produce information from a computer.
- Ability to lift or carry up to 50 pounds.
- Ability to perform essential job duties with or without reasonable accommodation.
Responsibilities
- Exceed sales goals by promoting unit rentals, unit warranties, and moving supplies, and by securing positive reviews.
- Guide and assist new customers through the rental process and ensure transactions are completed smoothly.
- Contact potential clients to confirm moving dates and ensure their storage units are secured.
- Proactively manage past-due tenants and complete paperwork for the lien and auction process.
- Provide exceptional service to existing customers and meet their needs.
- Inspect the property daily for security, cleanliness, and upkeep, including checking locks, cleaning units, stocking supplies, and performing light maintenance.
- Perform light gardening and general maintenance of the property and grounds using power tools and cleaning or maintenance chemicals.
- Communicate results, updates, and recommendations to the Area Manager, District Manager, and Leadership Team.
- Travel occasionally to another nearby location for scheduled shifts.
- Follow company policies and procedures, protect confidential communications and customer information, and maintain professional, courteous, cooperative, and dependable work habits.
Benefits
- $1,500 retention bonus, paid in two installments after 720 and 1,440 hours of employment, subject to performance and attendance requirements.
- Competitive starting pay and monthly bonus opportunity.
- Paid time off and company holidays.
- 401(k) with matching.
- Medical, dental, and vision benefits.
- Free 10x15 self-storage unit.
- Work/life balance with a five-day workweek and the opportunity to co-develop a schedule with the team.
- Company culture with growth opportunities throughout the U.S.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
