Store Manager (Self Storage)

SecureSpace Management • Los Angeles, CA

22h

About The Position

SecureSpace Self Storage is a growing self-storage company focused on customer service and enhanced security. The Store Manager supports the Area Manager and District Manager and collaborates with staff and customers to prioritize sales, customer acquisition, vendor management, and overall store performance. The role helps keep the location aligned with brand expectations for sales, occupancy, customer experience, cleanliness, and facility operations, and supports departmental projects and initiatives.

The Store Manager guides customers through rentals, manages tenant accounts and the lien/auction process, and maintains the facility and grounds. The standard work week is Tuesday through Saturday, with flexibility for holiday work depending on facility hours and team schedules. Occasional travel to another nearby location for scheduled shifts may be required. The position includes a $1,500 retention bonus paid in two installments after 720 and 1,440 employment hours, subject to performance and attendance requirements.

The role requires meeting essential duties with or without reasonable accommodation. Physical activities include sitting, walking, standing, bending, squatting, climbing, kneeling, twisting, grasping, pushing, pulling, reaching overhead, operating a computer, and lifting or carrying up to 50 pounds. The Store Manager must follow company policies, protect confidential information, maintain a professional and cooperative manner, and demonstrate dependability.

Requirements

• At least one year of experience in storage, retail, or hospitality.
• Strong verbal and written English communication skills.
• Customer-service mindset.
• Proficiency in Microsoft Word and Excel.
• Ability to identify potential maintenance, safety, and fire issues.
• Ability and willingness to operate roll-up storage-unit doors.
• Willingness to travel occasionally to another location for scheduled shifts.
• Ability to perform essential duties with or without reasonable accommodation, including lifting or carrying up to 50 pounds and the listed physical activities.
• Must maintain confidential communications and customer information, follow company policies, and demonstrate professionalism and dependability.

Responsibilities

• Exceed sales goals by promoting unit rentals, unit warranties, and moving supplies, and by securing positive customer reviews.
• Guide and assist new customers through the rental process and ensure transactions are completed smoothly.
• Personally contact potential clients to confirm moving dates and ensure their storage units are secured.
• Proactively manage past-due tenants and complete paperwork for the lien and auction process.
• Provide exceptional service to existing customers and meet their needs.
• Inspect the property daily for security, cleanliness, and upkeep, including checking locks, cleaning units, stocking supplies, and performing light maintenance.
• Perform light gardening and use power tools and cleaning and property-maintenance chemicals for facility and grounds upkeep.
• Clearly communicate results, updates, and recommendations to the Area Manager, District Manager, and Leadership Team.
• Travel occasionally to another nearby location for scheduled shifts.
• Collaborate with staff and customers and support the Area Manager, District Manager, and departmental projects and initiatives.
• Maintain store alignment with brand expectations, including sales and occupancy performance, customer experience, cleanliness, and facility operations.
• Adhere to company policies and procedures, protect confidential customer information, and maintain professional conduct and dependable attendance.

Benefits

• $1,500 retention bonus paid in two installments after 720 and 1,440 hours of employment, subject to performance and attendance requirements.
• Five-day work week with the opportunity to co-develop the schedule with the team.
• Company culture with growth opportunities throughout the U.S.
• Competitive starting pay and monthly bonus opportunity.
• Paid time off and company holidays.
• 401(k) with matching.
• Medical, dental, and vision benefits.
• Free 10x15 self-storage unit.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed