Multi Store Manager (Self Storage)

SecureSpace Management • Piscataway, NJ

4d

About The Position

SecureSpace Management LLC is hiring a Multi-Store Manager to support the Area Manager and District Manager in operating multiple assigned self-storage locations. The role focuses on sales, customer acquisition, vendor management, store performance, and supporting departmental projects and initiatives. The manager is responsible for ensuring assigned stores meet brand expectations for sales, collections, occupancy, customer experience, cleanliness, security, and facility operations. Frequent travel between assigned stores is required for scheduled shifts and operational support. Schedules are co-developed with the team, and weekend and holiday work may be required depending on facility hours and team schedules. The position offers career-growth opportunities within a company expanding its store portfolio.

Requirements

• At least 3 years of experience in storage, retail, or hospitality.
• Strong verbal and written English communication skills.
• Customer-service mindset.
• Proficiency in Microsoft Word and Excel.
• Ability to identify potential maintenance, safety, and fire issues.
• Ability to operate roll-up storage doors.
• Ability to travel frequently to assigned stores for shift coverage and operational support.
• Flexibility to work weekends and holidays depending on facility hours and team schedules.
• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously.
• Ability to grasp, push, and pull objects such as rolling carts, ladders, cleaning materials, and roll-up doors, and to reach overhead.
• Ability to operate a desktop or laptop computer and access and produce information from a computer.
• Ability to lift or carry up to 50 pounds.
• Must follow company policies and procedures, protect confidential communications and customer information, maintain professional and cooperative conduct, and demonstrate dependability and punctuality.

Nice To Haves

• Multi-unit experience is preferred but not required.

Responsibilities

• Exceed sales goals by promoting unit rentals, unit warranties, and moving supplies, and by securing positive customer reviews.
• Guide new customers through the rental process and ensure transactions are completed smoothly.
• Contact potential customers to confirm moving dates and ensure storage units are secured.
• Proactively manage past-due tenants and efficiently handle paperwork for the lien and auction process.
• Provide exceptional service to existing customers and meet their needs.
• Inspect properties daily for security, cleanliness, and upkeep; check locks, clean units, restock supplies, and perform light maintenance.
• Communicate results, updates, and recommendations to the Area Manager, District Manager, and Leadership Team.
• Travel frequently to assigned locations for scheduled shifts and operational support.
• Support sales, customer acquisition, vendor management, store performance, and departmental projects and initiatives.
• Cooperate with staff and customers, and help maintain each store's alignment with brand expectations.

Benefits

• $1,500 retention bonus paid in two installments after 720 and 1,440 hours of employment, subject to performance and attendance requirements.
• Work/life balance with a five-day workweek and the opportunity to co-develop the schedule with the team.
• Company culture with growth opportunities throughout the U.S.
• Competitive starting pay and monthly bonus opportunity.
• Paid time off and company holidays.
• 401(k) with matching program.
• Medical, dental, and vision benefits.
• Free 10x15 self-storage unit.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed