Multi Store Manager (Self Storage)
About The Position
SecureSpace Management LLC is hiring a Multi Store Manager to support the Area Manager and District Manager and oversee the performance and brand standards of multiple assigned self-storage locations. The role prioritizes sales, customer acquisition, vendor management, collections, occupancy, positive customer experiences, cleanliness, and facility operations. The manager works collaboratively with staff and customers, supports departmental projects and initiatives, and communicates results and recommendations to management and leadership. The role requires frequent travel among assigned stores for scheduled shift coverage and operational support. Scheduling is developed with the team, and the position requires flexibility to work weekends and holidays depending on facility hours and team schedules. The company offers a $1,500 retention bonus, paid in two installments after 720 and 1,440 hours of employment, subject to performance and attendance requirements.
Requirements
- At least 3 years of experience in storage, retail, or hospitality.
- Strong verbal and written English communication skills.
- Customer-service mindset.
- Proficiency in Microsoft Word and Excel.
- Ability to identify potential maintenance, safety, and fire issues.
- Ability to operate roll-up storage unit doors.
- Ability to travel frequently to assigned stores for shift coverage and operational support.
- Ability to perform essential duties with or without reasonable accommodation.
- Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously.
- Ability to grasp, push, and pull objects such as rolling carts, ladders, cleaning materials, and roll-up doors, and to reach overhead.
- Ability to operate a desktop or laptop computer and access and produce information from a computer.
- Ability to lift or carry up to 50 pounds.
Nice To Haves
- Multi-unit experience is preferred but not required.
Responsibilities
- Exceed sales goals by promoting unit rentals, unit warranties, and moving supplies, and by securing positive customer reviews.
- Guide new customers through the rental process and ensure transactions are completed smoothly.
- Contact potential customers to confirm moving dates and ensure storage units are secured.
- Proactively manage past-due tenants and complete paperwork for the lien and auction process.
- Provide exceptional service to existing customers and meet their needs.
- Inspect properties daily for security, cleanliness, and upkeep, including checking locks, cleaning units, restocking supplies, and performing light maintenance.
- Clearly communicate results, updates, and recommendations to the Area Manager, District Manager, and Leadership Team.
- Travel frequently to assigned locations for scheduled shifts and operational support.
- Work a flexible schedule that may include weekends and holidays, depending on facility hours and team schedules.
- Follow company policies and procedures and maintain the confidentiality of communications and customer information.
- Maintain a professional, courteous, cooperative, dependable, and respectful manner.
Benefits
- Work/life balance with a five-day workweek and a schedule co-developed with the team.
- Company culture with growth opportunities throughout the U.S.
- Competitive starting pay and monthly bonus opportunity.
- Paid time off and company holidays.
- 401(k) with a generous matching program.
- Medical, dental, and vision benefits.
- Free 10x15 self-storage unit.
- $1,500 retention bonus, paid in two installments after 720 and 1,440 hours of employment, subject to performance and attendance requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
