Assistant Store Manager (Self Storage)

SecureSpace Management • Portland, OR

1d • $18 - $21 • Onsite

About The Position

The Assistant Store Manager supports the Store Manager, Area Manager, and District Manager in achieving store goals. Working closely with the team, the role contributes to sales and customer acquisition, vendor relationships, departmental projects, customer experience, and facility operations. The Assistant Store Manager helps keep the store aligned with brand expectations by monitoring sales and occupancy statistics, maintaining cleanliness, supporting security, and assisting with facility operations. The position serves as a backup to the Store Manager in their absence and may require occasional shifts at nearby locations. The team co-develops schedules, and the facility may require weekend and holiday availability.

The role includes guiding customers through rentals, supporting sales of units, warranties, and moving supplies, and helping manage past-due accounts and lien or auction paperwork. It also involves daily property inspections, light maintenance and gardening, operating roll-up doors, and using power tools and cleaning or maintenance chemicals. The position requires the physical ability to perform duties such as walking, standing, bending, climbing, reaching, and lifting or carrying up to 50 pounds, with or without reasonable accommodation.

SecureSpace describes opportunities for career growth and promotion from within. Compensation includes competitive starting pay and a monthly bonus opportunity; the posting also offers a $1,500 retention bonus paid in two installments after 720 and 1,440 hours of employment, subject to performance and attendance requirements.

Requirements

• At least one year of experience in storage, retail, or hospitality.
• Strong verbal and written English communication skills.
• Customer-service mindset.
• Proficiency in Microsoft Word and Excel.
• Ability to identify potential maintenance, safety, and fire issues.
• Ability and willingness to operate roll-up doors for storage units.
• Ability to resolve conflicts and address issues promptly.
• Willingness to travel occasionally to another location for scheduled shifts.
• Ability to perform essential duties with or without reasonable accommodation, including sitting, walking, standing, bending, squatting, climbing, kneeling, twisting, grasping, pushing, pulling, and reaching overhead.
• Ability to operate a desktop or laptop computer and access and produce information from a computer.
• Ability to lift or carry up to 50 pounds.

Responsibilities

• Support the Store Manager, Area Manager, and District Manager in achieving store goals and act as backup to the Store Manager when needed.
• Help the team surpass sales targets by promoting unit rentals, warranties, and moving supplies and encouraging positive customer reviews.
• Guide new customers through the rental process and help ensure transactions are smooth and efficient.
• Contact potential clients to confirm moving dates and ensure storage units are ready and secure.
• Assist with past-due tenant accounts and paperwork for the lien and online auction process.
• Provide exceptional customer service and address customer needs effectively.
• Conduct daily property inspections with the team to maintain security, cleanliness, and upkeep, including checking locks, cleaning units, stocking supplies, and performing light maintenance.
• Perform light gardening and use power tools for general maintenance of the property and grounds.
• Use cleaning and property-maintenance chemicals to maintain cleanliness and appearance.
• Communicate updates, results, and recommendations to the Store Manager and Leadership Team.
• Travel occasionally to nearby locations to assist with scheduled shifts.
• Remain flexible and available for weekend and holiday work as needed, based on facility and team schedules.
• Follow company policies and procedures, protect confidential communications and customer information, and maintain professional, courteous, dependable conduct.

Benefits

• Flexible, team-developed schedule allowing work five days a week.
• Career growth opportunities throughout the U.S.
• Competitive starting pay and monthly bonus opportunity.
• $1,500 retention bonus, paid in two installments after 720 and 1,440 hours of employment, subject to performance and attendance requirements.
• Paid time off and company holidays.
• 401(k) with company matching.
• Medical, dental, and vision benefits.
• 50% discount on a 10x15 storage unit.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed