Future Store Manager
About The Position
The Store Manager builds and retains a high-performing team, creates a consistent environment of world-class customer service, and exceeds the sales plan. This dynamic, attentive, and inspiring leader builds relationships with team members and customers while acting as a mentor, leader, and coach. The Store Manager fosters high performance and five-star customer service by maximizing the performance and productivity of a motivated, friendly, enthusiastic, and engaged team. The role leads customer-first service across the store, manages store payroll and performance against monthly income goals, oversees inventory and merchandise processes, and develops team members through coaching, performance discussions, and staffing plans. The position is full time, 40 hours per week, Sunday through Saturday.
Requirements
- High school diploma or degree.
- Four years of prior retail management experience in an apparel or specialty store environment.
- Prior experience with a computerized POS system.
Responsibilities
- Lead and model a customer-first culture across all roles.
- Hold the leadership team accountable for active floor management by assigning shifts, reviewing results, and providing feedback to maintain a five-star customer experience.
- Provide ongoing coaching and training to improve individual selling skills, behaviors, and processes.
- Manage store payroll within the monthly budget and monitor and acknowledge timesheets for employees clocking in and out for scheduled shifts, breaks, and meals.
- Lead the store in consistently achieving Total Monthly Income (TMI) goals by executing foundational excellence and performance-based leadership for front of house and alterations combined.
- Monitor inventory management, special orders, receiving processes, layaway, out-of-stock marking, and repairs; ensure merchandise meets first-quality standards.
- Communicate daily sales goals to team members and drive action through Chat Ins/Chat Outs.
- Monitor individual team-member performance and develop improvement plans through weekly performance discussions using customer reviews and mystery shops.
- Build a strong bench and talent pipeline, ensure the store is staffed to achieve staffing goals, and fill open positions within 30 days.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
