Store Manager

Tandy Leather Factory•Albuquerque, NM

5d•Onsite

About The Position

The Store Manager is an on-the-floor leader responsible for driving retail sales, managing store operations, developing employees, and delivering exceptional customer service. The manager builds, trains, and motivates the store team, maintains company operating and visual merchandising standards, and promotes Tandy Leather products and leathercrafting expertise. The role spends approximately 90% of its time in-store and 10% building community connections that support business development and sales growth. It also includes scheduling and teaching leathercrafting classes, practicing leathercrafting skills, and continually learning about Tandy products and their applications.

Requirements

High school diploma or equivalent work experience.
At least 2 years of retail leadership experience.
Demonstrated expertise in all aspects of store operations.
Adaptability and proactivity in learning best practices.
Strong critical-thinking skills.
Motivation to provide exceptional customer service and achieve retail sales.
Personable approach and ability to engage with diverse customers.
Ability to work independently and as part of a team.
Ability to thrive in a dynamic environment, shifting between multitasking and self-directed work as needed.
Willingness to work varied schedules, including weekends and holidays, based on business needs.
Commitment to following company guidelines, policies, and procedures.
Basic computer skills.
Excellent written and verbal communication skills.

Nice To Haves

Bachelor’s degree.
Knowledge or skills in leathercrafting, art, or creative arts.

Responsibilities

Drive sales and business growth by identifying opportunities and implementing initiatives to achieve store sales goals.
Develop and execute a comprehensive quarterly sales plan, communicate it to the team, and monitor progress.
Spend approximately 90% of work time in-store and approximately 10% building community connections that support business development and sales growth.
Execute operational policies and procedures in line with Tandy’s strategic direction.
Maintain brand and visual merchandising standards and deliver an exceptional customer experience.
Understand the existing customer base and develop strategies to engage new customers.
Build customer relationships through active listening, asking questions, and finding solutions to customer needs.
Represent the Tandy Leather brand and foster a positive retail environment that encourages customer engagement and sales.
Set clear expectations and coach, develop, mentor, and inspire the store team.
Foster teamwork and employee development to support career growth and retention.
Network, recruit, and hire staff to meet staffing needs, using provided onboarding tools.
Provide ongoing coaching, balanced performance feedback, and individual development.
Schedule classes that promote leathercrafting and feature Tandy products.
Practice leathercrafting skills and stay informed about new trends.
Teach employees and customers Tandy leathercrafting techniques.
Learn about Tandy leather products and their appropriate applications for customer needs.