General Manager I - Store 1578 Newington, CT

Advance Stores Company•Newington, CT

About The Position

The General Manager is a professional-level sales and management role responsible for inspiring the team, helping customers succeed, and growing the business with integrity. The position supports both sales and operational functions and requires knowledge of store systems, automotive systems, and parts, as well as the ability to identify and troubleshoot customer needs and assist with DIY projects. The General Manager develops and maintains Professional Customer relationships, grows related programs, achieves financial metrics, and maintains service and store appearance standards. This is an exempt position requiring a minimum of 50–55 hours per week, excluding meal breaks. The average schedule is 5–6 days per week, with 11-hour shifts including an hour for lunch, and rotating nights and weekends. Additional hours may be required based on staffing, store conditions, sales targets, and other business demands. The schedule is based on the needs of the business. The General Manager leads store sales, customer service, team-member hiring and development, inventory, and operational execution. The role includes manager-on-duty responsibilities and may provide DIY services such as battery installation and testing and wiper installation. The position is predominantly indoors, with occasional outdoor work and exposure to various weather and workplace hazards.

Requirements

2–3 years of experience managing a team of 10–20 Team Members in a fast-paced, dynamic retail environment.
Successful experience managing profitability, with demonstrated financial and business acumen.
High school diploma or GED.
Valid driver's license.
Ability to work a range of days, evenings, and weekends as needed.
Ability to communicate effectively and build strong relationships with Customers, peers, and upper management.
Ability to speak and write English.
Effective use of Microsoft Word and Excel; PowerPoint is preferred.
Ability to calculate figures such as discounts, percentages, sales increases, and gross profit percentage.
Ability to review and analyze business reports, including profit and loss statements.
Ability to hold others accountable, inspect work quality, and provide inspiring feedback.
Ability to become ASE P2 certified or demonstrate ASE-ready equivalent capability.
Ability to locate and stock parts; perform advanced parts lookup and sourcing, including special orders, FDO, and second sources.
Ability to execute and train store operational processes, inventory systems, equipment, and DIY testing and diagnostic services.
Working knowledge of automotive systems is preferred.
Physical ability to walk or stand predominantly; talk and hear; handle or feel objects; reach, climb or balance, and stoop, kneel, crouch, or crawl; frequently lift or move up to 50 pounds and occasionally up to 100 pounds; and meet the stated vision requirements, with or without reasonable accommodation.

Nice To Haves

Bachelor’s degree in business or a related area.
ASE certification.
Spanish language skills.
Working knowledge of automotive systems.
Proficiency in Microsoft PowerPoint.

Responsibilities

Achieve overall store sales goals and service objectives.
Manage and grow Professional Customer relationships and sales, including building customer action plans and holding the team accountable for executing them.
Select, hire, develop, coach, schedule, manage the performance of, and engage store Team Members.
Ensure execution of inventory and operational standards.
Coach Team Members to meet customer expectations for both DIY and Professional customers.
Handle manager-on-duty responsibilities, including team check-ins and coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
Lead change management.
Embrace diversity and foster a respectful environment for Customers and Team Members.
Provide DIY services, including battery installation and testing and wiper installation.
Assist the District or Region with other functions upon request.
Execute and train on project and product quality recommendations, store processes and procedures, testing and diagnostic equipment for DIY services, inventory systems, store equipment, POS systems, and parts lookup systems.
Review and analyze profit and loss statements and other business reports.
Recruit, select, hire, and develop quality Team Members.
Build and grow relationships with Professional Customers.