General Manager - CT
About The Position
The General Manager is responsible for the overall success of a Shangri-La dispensary store. This role leads the team, drives performance, ensures compliance, and provides a consistent, high-quality experience for customers and employees. The General Manager sets the tone for the store’s culture, holds the team accountable, and ensures efficient, profitable operations aligned with company standards. The role oversees hiring, onboarding, team development, coaching, feedback, and performance management. It owns store performance measures, including sales, average order value (AOV), and units per transaction (UPT), and uses performance analysis to improve results. The General Manager also manages scheduling, staffing, labor, day-to-day operations, inventory accuracy, audits, and regulatory and company compliance. The position communicates performance, challenges, and opportunities to company leadership; implements company initiatives and operational changes; and supports growth and expansion as needed. The advertised compensation includes a $70,000 annual base salary, bonus potential of up to $6,000 per year, product testers, an employee discount, health, dental, and vision insurance, paid time off, and accrued sick time. Shangri-La describes opportunities to lead and grow a high-performing team, structured operations, and potential for advancement.
Requirements
- Strong leadership, operational, and organizational skills.
- Ability to drive results and manage a full team.
- Comfort with holding others accountable and making decisions.
- Meets all state requirements to work in a dispensary.
Nice To Haves
- Previous General Manager or multi-unit leadership experience.
Responsibilities
- Oversee hiring, onboarding, and ongoing development of team members.
- Provide consistent coaching, feedback, and performance management.
- Build and maintain a strong, positive, and accountable team culture.
- Own store KPIs, including sales, AOV, UPT, and overall performance.
- Analyze store results and implement strategies to improve performance.
- Ensure the team is aligned and working toward store goals.
- Oversee scheduling, staffing, and labor management.
- Ensure smooth and efficient day-to-day operations.
- Maintain strong communication across all levels of the team.
- Ensure regulatory and company compliance standards are met.
- Oversee inventory accuracy, audits, and processes.
- Maintain an audit-ready environment.
- Communicate performance, challenges, and opportunities to company leadership.
- Execute company initiatives and operational changes.
- Support growth and expansion efforts as needed.
Benefits
- Bonus potential up to $6,000 per year.
- Product testers valued around $3,600 per year.
- Employee discount of 20 percent, estimated value around $900 per year.
- Health insurance with a 50 percent company contribution.
- Dental insurance with a 50 percent company contribution.
- Vision insurance fully covered.
- Paid time off accrued based on length of service, with accrual increasing based on tenure.
- 40 hours of accrued sick time annually.
- Opportunity for advancement.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
