General Manager I - Store 1618 Clinton, CT
About The Position
The General Manager is a professional-level sales and management role responsible for supporting both sides of the store business. The position requires knowledge of store systems, automotive systems, and parts, as well as the ability to identify, troubleshoot, and provide project assistance for DIY customers. The General Manager develops and maintains Professional Customer relationships and grows those programs while meeting financial goals and maintaining service and appearance standards. This is an exempt position requiring a minimum of 50–55 hours per week, excluding meal breaks. The average schedule is 5–6 days per week with 11-hour shifts, including rotating nights and weekends, and an hour for lunch. Additional hours may be required according to staffing, store conditions, sales targets, and other business needs. Schedules are based on the needs of the business.
Requirements
- 2–3 years of experience managing a team of 10–20 Team Members in a fast-paced, dynamic retail environment.
- Successful experience managing profitability, with demonstrated financial and business acumen.
- High school diploma or GED.
- Valid driver's license.
- Ability to work a range of days, evenings, and weekends as needed.
- Ability to communicate effectively in English, build strong relationships with Customers, peers, and upper management, and speak and write English.
- Ability to use Microsoft Word and Excel effectively.
- Ability to calculate discounts, percentages, sales increases, and gross profit percentages.
- Ability to review and analyze business reports, including profit and loss statements.
- Ability to hold others accountable, inspect work quality, and provide inspiring feedback.
- Ability to recruit, select, hire, and develop quality Team Members; build and grow relationships with Professional Customers; and review and analyze P&L statements.
- Ability to locate and stock parts; use advanced parts lookup and source parts from multiple channels, including special orders, FDO, and second sources.
- Ability to execute and train on store operations, inventory systems, store equipment, POS and parts lookup systems, and DIY testing and diagnostic equipment.
- Ability to execute and train project and product quality recommendations.
- Safety knowledge and skills.
- Ability to become ASE P2 certified or demonstrate ASE-ready equivalent capability.
Nice To Haves
- Working knowledge of automotive systems.
- Spanish language skills.
- Bachelor’s degree in business or a related area.
- ASE certification.
- Proficiency with Microsoft PowerPoint.
Responsibilities
- Achieve overall store sales goals and service objectives.
- Manage and grow Professional Customer relationships and sales, including building and holding the team accountable for executing Customer action plans.
- Select, hire, develop, manage performance, coach, schedule, and engage store Team Members.
- Ensure execution of inventory and operational standards.
- Coach Team Members to meet Customer expectations for both DIY and Professional customers.
- Carry out manager-on-duty responsibilities, including team touch-bases and coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
- Lead change management.
- Embrace diversity and foster a respectful environment for Customers and Team Members.
- Provide DIY services such as battery installation and testing, and wiper installation.
- Assist the District or Region with other functions upon request.
Benefits
- Comprehensive health and wellness benefits program for Team Members and their families.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
