Shopper Jobs

About The Position

Requirements

• Exceptional customer service skills and the ability to maintain a customer-focused culture.
• Ability to operate a cash register, point-of-sale (POS) system, telephone, and other equipment as needed.
• Ability to work as part of a team and interact with customers of various socioeconomic levels, vendors, guests, and KVAT corporate representatives.
• Ability to understand and follow verbal and/or written instructions, perform routine and repetitive tasks, and interact regularly with people at various levels.
• Ability to attend on-site work during scheduled shifts and adhere to company time and attendance policies.

Responsibilities

• Acknowledge, greet, and engage customers to share the value of Curbside Pickup.
• Coordinate, prioritize, shop, pack, label, and stage online orders, and facilitate customer pickup.
• Maintain freshness and accuracy for every order.
• Communicate promptly and professionally with customers about order status and unavailable items, and offer acceptable substitutions.
• Build relationships with customers and learn their shopping preferences.
• Maintain transaction records and daily shift reports.
• Scan customer orders according to company policy and remain accountable for tendered transactions.
• Keep desk and staging areas clean and organized.
• Know the Food City website well enough to answer customer inquiries.
• Communicate customers’ special needs and requests to the Store Manager.
• Understand Food City marketing activities, inform customers about savings opportunities, and upsell when possible.
• Follow Loss Prevention audit procedures and Professional Shopper protocols.
• Follow applicable state and local laws for beer, wine, and tobacco sales, and federal and state laws regarding WIC handling.
• Follow coupon-handling procedures, including those for digital coupons.
• Follow company check-cashing and tendering procedures.
• Follow policies and procedures for debit card, credit card, gift card, gift certificate, EWIC, EBT Cash, and EBT Food Stamp transactions.
• Provide efficient and courteous customer service in support of the company mission.
• Attend on-site work during scheduled shifts in accordance with company time and attendance policies.

Benefits

• 401(k) with company match
• Employee Stock Ownership Plan
• Weekly paychecks with direct deposit
• Company-paid life and disability insurance
• Medical plan with wellness benefits
• Dental plan
• Paid holidays
• Paid vacations
• Associate offers
• Flexible schedules