Shopper Jobs

About The Position

Requirements

• Exceptional customer service skills and ability to maintain a customer-focused culture.
• Ability to operate a cash register, point-of-sale (POS) system, telephone, and other equipment as needed.
• Ability to work as part of a team and interact with customers of various socioeconomic levels, vendors, guests, and KVAT corporate representatives.
• Ability to understand and follow verbal and/or written instructions and perform routine, repetitive tasks.
• Ability to maintain frequent daily contact and interaction with individuals at various levels.
• Ability to attend on-site work during scheduled shifts and adhere to company time and attendance policies.

Responsibilities

• Acknowledge, greet, and engage customers while communicating the value of Curbside Pickup.
• Coordinate and prioritize online orders; shop, pack, label, stage, and facilitate pickup of orders accurately and efficiently.
• Maintain the freshness and accuracy of every order.
• Communicate promptly and professionally with customers about order status and unavailable items, and offer suitable substitutions.
• Build relationships with customers and learn their shopping preferences.
• Maintain transaction records and daily shift reports.
• Scan customer orders according to company policy and account for tendered transactions.
• Keep desk and staging areas clean and organized.
• Understand Food City’s website to answer customer inquiries.
• Communicate customers’ special needs and requests to the Store Manager.
• Understand Food City marketing activities to explain savings opportunities and upsell when possible.
• Follow Loss Prevention audit procedures and Professional Shopper protocols.
• Follow applicable state and local laws for beer, wine, and tobacco sales, and federal and state laws for WIC handling.
• Follow coupon handling procedures, including digital coupons, and company check-cashing and tendering procedures.
• Follow policies for debit card, credit card, gift card, gift certificate, EWIC, EBT Cash, and EBT Food Stamp transactions.
• Provide efficient and courteous customer service in support of the company mission.
• Attend on-site work during scheduled shifts and follow company time and attendance policies.

Benefits

• 401(k) with company match
• Employee Stock Ownership Plan
• Weekly paychecks with direct deposit
• Company-paid life and disability insurance
• Medical plan with wellness benefits
• Dental plan
• Paid holidays
• Paid vacations
• Associate offers
• Flexible schedules