Personal Shopper

SpartanNash • Madison, WI

6d • Onsite

About The Position

The Personal Shopper leads the eCommerce process for receiving customers’ grocery orders online and ensuring that orders are picked, properly bagged, stored at the appropriate temperature, and ready for timely pickup. The role includes selecting or delegating the selection of products, reviewing customer instructions, confirming order totals for weighed and substituted items, and resolving order or customer issues. It also provides focused customer service and follows company service, safety, food safety, cleaning, and guest experience guidelines. The associate may be assigned tasks in other departments based on customer experience needs.

Requirements

• High school diploma or GED preferred.
• One year of retail or related experience preferred.
• Strong written and verbal communication skills, including the ability to communicate clearly and professionally with customers.
• Strong organization and prioritization skills.
• Ability to make decisions and solve problems.
• Suggestive selling skills and product knowledge.
• Attention to detail.
• Ability to develop knowledge of products and store layout for efficient picking.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Ability to work a flexible schedule based on department needs.
• Ability to lift or move up to 30 pounds frequently and up to 50 pounds occasionally.
• Ability to stand and walk for extended periods and bend, stoop, twist, and turn frequently.

Nice To Haves

• High school diploma or GED.
• One year of retail or related experience.

Responsibilities

• Lead the eCommerce process for receiving customers’ online orders and picking or delegating the picking of orders.
• Review customer comments and special instructions to ensure selected products match customer requests, and follow up on issues such as substitutions.
• Handle products carefully, especially perishables and delicate items, to maintain quality and minimize damage.
• Scan order products and confirm order totals for products priced by the pound and for substituted items.
• Store orders according to proper temperature requirements, including refrigeration or freezing as needed.
• Immediately report customer issues, shortages, overages, and damages to store management.
• Research and resolve customer complaints and problems appropriately and promptly.
• Provide focused and effective customer service, implement company service programs, and model high service standards.
• Follow PPE and safety guidelines, food safety and cleaning expectations, and guest experience guidelines.
• Perform tasks in other departments as assigned based on customer experience needs.
• Perform additional responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED