Professional Shopper

Food City (K-VA-T Food Stores Inc)•La Fayette, GA

6d•Onsite

About The Position

The Personal Shopper is responsible for accurately and efficiently shopping and processing orders placed through Food City’s Curbside Pickup service. The role includes communicating professionally with customers, processing payments, and maintaining excellent order accuracy. The shopper attends on-site work during scheduled shifts and provides courteous customer service in support of Food City’s mission.

Requirements

Exceptional customer service skills and the ability to maintain a customer-focused culture.
Ability to operate a cash register, point-of-sale (POS) system, telephone, and other equipment as needed.
Ability to work as part of a team and interact with customers of various socioeconomic levels, vendors, guests, and KVAT corporate representatives.
Ability to understand and follow verbal and/or written instructions, perform routine and repetitive tasks, and interact daily with people at various levels.
Ability to attend on-site work during scheduled shifts and adhere to company time and attendance policies.

Responsibilities

Acknowledge, greet, and engage customers while sharing the value of Curbside Pickup.
Coordinate and prioritize online orders; shop, pack, label, and stage orders; and facilitate pickup.
Maintain freshness and accuracy for every order.
Communicate promptly and professionally with customers about order status and unavailable items, and offer suitable substitutions.
Build relationships with customers and learn their shopping preferences.
Maintain transaction records and daily shift reports.
Scan customer orders according to company policy and remain accountable for tendered transactions.
Keep desk and staging areas clean and organized.
Know Food City’s website well enough to answer customer questions.
Communicate customers’ special needs and requests to the Store Manager.
Understand Food City marketing activities and promotions to educate customers about savings and upsell when appropriate.
Follow Loss Prevention audit procedures and Professional Shopper protocols.
Follow applicable state and local laws for beer, wine, and tobacco sales; federal and state WIC handling laws; coupon procedures, including digital coupons; check-cashing and tendering procedures; and policies for debit, credit, gift card, gift certificate, EWIC, EBT Cash, and EBT Food Stamp transactions.
Provide efficient and courteous customer service to store locations in support of the company mission.
Attend on-site work during scheduled shifts in accordance with company time and attendance policies.