Professional Shopper

Food City (K-VA-T Food Stores Inc)•Prestonsburg, KY

6d•Onsite

About The Position

The Professional Shopper, also referred to as a Personal Shopper in the position summary, is responsible for accurately and efficiently shopping and processing orders received through Food City’s Curbside Pickup service. The role includes customer communications, payment processing, maintaining order accuracy and freshness, and providing courteous service. The position requires on-site attendance during scheduled shifts and adherence to company time and attendance policies. Food City is a privately held, family-owned company whose mission is to “run the best store in town.” The company encourages associates to participate in local civic organizations and describes its associates as its greatest asset. It offers flexible schedules to help associates spend time with family and friends.

Requirements

Exceptional customer service skills and the ability to maintain a customer-focused culture.
Ability to operate a cash register, point-of-sale (POS) system, telephone, and other equipment as needed.
Ability to work as part of a team and interact with customers of various socioeconomic levels, vendors, guests, and KVAT corporate representatives.
Ability to understand and follow verbal and/or written instructions and perform routine, repetitive tasks.
Ability to maintain frequent daily contact and interaction with individuals at various levels.
Ability to attend on-site work during scheduled shifts in accordance with company time and attendance policies.

Responsibilities

Acknowledge, greet, and engage customers while communicating the value of Curbside Pickup.
Coordinate and prioritize online orders; shop, pack, label, and stage orders; and facilitate pickup accurately and efficiently.
Maintain accountability for the freshness and accuracy of every order.
Communicate promptly and professionally with customers about order status and unavailable items, and offer acceptable substitutions.
Build relationships with customers and learn their shopping preferences.
Maintain transaction and daily shift reports.
Scan customer orders according to company policy and remain accountable for tendered transactions.
Keep desk and staging areas clean and organized.
Learn Food City’s website to answer customer inquiries.
Communicate customers’ special needs and requests to the Store Manager.
Understand Food City promotions and marketing activities, educate customers about savings, and upsell when possible.
Follow Loss Prevention audit procedures and Professional Shopper protocols.
Follow applicable state and local laws for beer, wine, and tobacco sales, and federal and state laws for WIC handling.
Follow coupon-handling procedures, including those for digital coupons.
Follow company check-cashing and tendering procedures.
Follow policies and procedures for debit card, credit card, gift card, gift certificate, EWIC, EBT Cash, and EBT Food Stamp transactions.
Provide efficient and courteous customer service in support of the company mission.
Attend on-site work during scheduled shifts and follow company time and attendance policies.