Service Writer Jobs

About The Position

Requirements

• Exceptional communication and interpersonal skills.
• Strong customer-service mentality.
• Sales ability and confidence presenting recommendations.
• Professional appearance and demeanor.
• Positive, energetic personality.
• Organized and capable of handling multiple customers and repair orders.
• Comfortable communicating by phone, text, and in person.
• Valid driver's license and ability to meet applicable driving requirements.

Nice To Haves

• Automotive Service Advisor experience preferred.
• Automotive knowledge is a plus.
• Professional fluency in Urdu and/or Hindi is highly preferred.
• Additional multilingual capabilities are welcomed.
• Experience in automotive repair, tires, dealerships, parts, hospitality, retail sales, wireless sales, insurance, banking, or another customer-facing sales environment.
• Competitive, coachable, professional, and motivated to build a career in the automotive industry.

Responsibilities

• Greet customers and build strong, long-term relationships.
• Listen to customer concerns and accurately document vehicle needs.
• Explain inspections, maintenance, and repair recommendations in an easy-to-understand way.
• Present repair estimates and help customers make informed decisions.
• Communicate the value and importance of recommended repairs.
• Maintain consistent communication throughout the repair process.
• Coordinate with technicians to keep workflow moving efficiently.
• Follow up with customers and ensure an exceptional experience.
• Help generate repeat and referral business through outstanding customer service.
• Contribute to the shop's sales, customer satisfaction, and overall performance.