Automotive Service Advisor/Writer - Easton Honda

HERTRICH Family of Automobile Dealerships • Easton, MD

8d • $50,000 - $85,000

About The Position

The Hertrich Family of Automobile Dealerships is hiring a motivated, customer-focused Automotive Service Advisor / Service Writer to join its service team. The role connects customers with service operations, helping deliver a clear, responsive, and exceptional customer experience. The position is full-time and offers salary plus commission/bonus, with an advertised income range of $50,000 to $85,000+.

The job is at Easton Honda, located at 6546 Ocean Gateway, MD 21601. Hertrich describes itself as a family-owned and operated dealership group with 24 dealerships, 18 automotive brands, and 15 collision centers, as well as community involvement supporting more than 90 local organizations. The company highlights long-term stability and opportunities for career advancement.

Requirements

• Prior customer service and/or sales experience is required.
• Strong communication skills; English is required.
• Comfort using computers and learning dealership software.
• High school diploma or GED is required.
• A flexible schedule, including evenings and Saturdays, is required.
• Valid driver's license with a clean driving record.

Nice To Haves

• Automotive experience is a plus.
• Spanish bilingual ability is preferred.

Responsibilities

• Greet service customers promptly and professionally.
• Answer service calls and schedule appointments.
• Clearly communicate repair needs, estimates, and timelines.
• Coordinate repair orders with technicians.
• Keep customers informed throughout the service process.
• Recommend additional maintenance or services when appropriate.
• Maintain accurate service records.
• Deliver an exceptional customer experience on every visit.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Paid vacation
• Paid holidays
• Personal days
• 401(k) with employer match
• Employee vehicle purchase discounts
• Competitive salary
• Salary plus commission/bonus
• Career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED