Service Writer
The Larson Group (TLG Peterbilt)•Cottondale, FL
About The Position
The Larson Group Peterbilt is seeking an experienced Service Writer to greet and consult service customers about their concerns. The position supports coordination and communication within the service department and performs tasks for the warranty department. This is a safety-sensitive position.
Requirements
- Should possess a high school diploma.
- Experience in a dealership service shop environment is strongly preferred but not required.
Nice To Haves
- A college degree or a certificate from a trade school is preferred but not required.
- Experience in a dealership service shop environment.
Responsibilities
- Open and close work orders, providing as much information as possible.
- Record, adjust, and report mechanics’ time for work orders and payroll.
- Help cover phone calls for the Service Department.
- Try to resolve customer complaints.
- Schedule appointments.
- Supervise and assist technicians with diagnosing and repairing their jobs.
- Assist with warranty repair paperwork flow.
- Check in new trucks delivered to the shop and complete the proper forms.
- Consult with the parts department on special-order parts and sublet repairs.
- Instruct the following shift’s service writer on special instructions and appointments.
- Keep the Service Manager informed of customer complaints and technician problems.
- Perform other duties as assigned.
Benefits
- Paid Time Off
- Paid Holidays
- Medical, Dental and Basic Life
- 401K with employer contribution
- Bi-weekly Pay Schedule
- Opportunity for advancement and Career Development
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
