Service Writer STM 610 AZ

Southern Tire Mart•Phoenix, AZ

12d

About The Position

Southern Tire Mart is hiring a Service Writer to support customers and coordinate service operations. The role involves greeting customers, explaining available services and promotions, creating service tickets, coordinating repair schedules with technicians, and keeping customers informed about service status, costs, timelines, and additional work. The Service Writer also processes payments, completes paperwork, maintains accurate service records, and helps keep the front counter clean and welcoming. All customer interactions should reflect Southern Tire Mart’s service standards.

Requirements

High school diploma or GED.
At least 18 years of age.
Pass a pre-employment drug screen.
Strong verbal and written communication skills.
A service-oriented approach.
Ability to multitask and work effectively in a fast-paced environment.
Strong computer skills and familiarity with POS or service management systems.
Mechanical experience.

Nice To Haves

Previous experience in sales, service writing, or customer service.
Knowledge of automotive or commercial tire services.

Responsibilities

Greet customers professionally and in a friendly manner.
Explain available services, promotions, and special offerings, such as free vehicle inspections.
Create and manage service tickets in the system.
Coordinate repair schedules with technicians and provide customers with status updates.
Communicate clearly about costs, timelines, and any additional work needed.
Process customer payments and complete necessary paperwork upon service completion.
Maintain accurate and organized service records.
Help maintain a clean and welcoming front counter area.
Ensure customer interactions reflect Southern Tire Mart’s service standards.