Service Writer - RideNow Jacksonville

RideNow Powersports•Jacksonville, FL

About The Position

RideNow Group is seeking a Powersports Service Advisor to connect customers with service technicians and create positive repair and maintenance experiences for powersports riders. The role is based in the Service department in Jacksonville, Florida, and is full-time. The advisor welcomes customers, records their vehicle concerns, manages repair orders and estimates, communicates service progress, coordinates with technicians and parts specialists, and explains completed work and invoices. The position involves working in an active dealership environment with frequent motorcycle noise and moving vehicles, as well as physical activity and handling or moving parts, equipment, and powersports units.

Requirements

Exceptional communication and interpersonal skills to build trust with customers.
Strong computer skills and ability to multitask and use dealership management software.
Active, valid driver's license.
Ability to safely navigate dealership premises, vehicle lots, and showrooms around foot traffic and moving vehicles.
Comfort working in loud environments with frequent motorcycle noise while maintaining situational awareness.
Ability to frequently bend, stoop, crouch, sit, stand, and move throughout the dealership during the workday.
Ability to regularly lift, move, or handle parts and equipment weighing up to 50 lbs.
Ability to push or pull powersports units and equipment weighing up to 850 lbs, with or without assistance.

Nice To Haves

Prior service writing or advising experience in the powersports, automotive, or marine industries.
Strong familiarity with motorcycles, ATVs, UTVs, and personal watercraft.
Motorcycle endorsement on driver's license.

Responsibilities

Greet service customers, listen to their vehicle concerns, and translate their needs into actionable repair orders.
Open, update, and close work orders accurately in the dealership system, including precise labor and parts estimates.
Keep customers informed about service status, job progress, estimates, and repair timelines.
Coordinate with certified service technicians and parts specialists to maintain workflow and timely job completion.
Explain completed work, maintenance recommendations, and invoices clearly to customers.
Perform other job duties as assigned.

Benefits

Medical, dental, vision, pharmacy, and telemedicine options, effective the first of the month after 30 days.
Health savings account (HSA) and flexible spending account (FSA) plans.
401(k) retirement savings.
Company-paid life and AD&D insurance.
Short- and long-term disability insurance and supplemental insurance options.
Paid time off accrual of approximately 10 days annually for full-time team members.
Paid store holidays.
Employee discounts on powersports vehicles, gear, parts, and accessories.
Employee assistance program (EAP).
Pet discount plan.
Commission-based pay structures may be available based on performance and role requirements.