Service Advisor - RideNow Huntsville
About The Position
RideNow Group is seeking a Powersports Service Advisor to serve as the key connection between customers and service technicians, creating strong repair and maintenance experiences for powersports riders. The role is based in Huntsville, Alabama, in the Service department, and is full-time. The advisor welcomes customers, understands their vehicle concerns, and translates them into repair orders; manages work orders and estimates; communicates service progress; coordinates with technicians and parts specialists; and explains completed work, recommendations, and invoices. Other job duties may be assigned. RideNow Group describes itself as a nationwide powersports dealership group founded in 1983, representing brands including Honda, Yamaha, Polaris, and Can-Am. The company has more than 2,000 crew members. The position operates in a dynamic dealership environment that includes loud motorcycle noise and active showroom, warehouse, and vehicle-lot traffic. The role involves frequent movement and handling of parts, equipment, and powersports units.
Requirements
- Exceptional communication and interpersonal skills to build trust with customers.
- Strong computer skills and ability to multitask.
- Comfort using dealership management software.
- Active, valid driver's license.
- Ability to safely navigate dealership premises, vehicle lots, and showrooms around foot traffic and moving vehicles.
- Comfort working in loud environments with frequent motorcycle noise while maintaining continuous situational awareness around showroom and warehouse traffic.
- Ability to frequently bend, stoop, crouch, sit, stand, and move about the dealership throughout the workday.
- Ability to regularly lift, move, or handle parts and equipment weighing up to 50 pounds.
- Ability to push or pull powersports units and equipment weighing up to 850 pounds, with or without assistance.
Nice To Haves
- Prior experience in service writing or advising in the powersports, automotive, or marine industries.
- Strong familiarity with motorcycles, ATVs, UTVs, and personal watercraft.
- Motorcycle endorsement on driver's license.
Responsibilities
- Greet service customers, listen to vehicle concerns, and translate customer needs into actionable repair orders.
- Open, update, and close work orders accurately in the system, including precise labor and parts estimates.
- Keep customers informed about service status, job progress, estimates, and repair timelines.
- Coordinate with certified service technicians and parts specialists to support smooth workflow and timely job completion.
- Explain completed work, maintenance recommendations, and invoices clearly to customers.
- Perform other job duties as assigned.
Benefits
- Medical, dental, vision, pharmacy, and telemedicine options, effective the first of the month after 30 days.
- Health savings account (HSA) and flexible spending account (FSA) plans.
- 401(k) retirement savings.
- Company-paid life and AD&D insurance.
- Short- and long-term disability insurance and supplemental insurance options.
- Competitive paid time off accrual, approximately 10 days annually for full-time team members.
- Paid store holidays.
- Employee discounts on powersports vehicles, gear, parts, and accessories.
- Employee assistance program (EAP).
- Pet Discount Plan.
- Commission-based pay structures may be available based on performance and role requirements.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
