Service Writer - RideNow Jacksonville
About The Position
RideNow Group is hiring a full-time Service Writer for its Jacksonville service department. The role connects customers with service technicians and helps create positive repair and maintenance experiences for powersports riders. The Service Writer consults with customers about vehicle concerns, manages repair orders, communicates service progress and estimates, coordinates with technicians and parts specialists, and explains completed work and invoices. The position operates in a loud, active dealership environment and involves moving throughout the dealership and handling or moving parts, equipment, and powersports units.
Requirements
- Prior service writing or advising experience in the powersports, automotive, or marine industries is preferred.
- Strong communication and interpersonal skills to build trust with customers.
- Strong computer skills and the ability to multitask and use dealership management software.
- Active, valid driver's license.
- Ability to safely navigate active dealership premises, vehicle lots, and showrooms around pedestrians and moving vehicles.
- Comfort working in a loud environment with frequent motorcycle noise while maintaining situational awareness around showroom and warehouse traffic.
- Ability to frequently bend, stoop, crouch, sit, stand, and move throughout the dealership during the workday.
- Ability to regularly lift, move, or handle parts and equipment weighing up to 50 pounds.
- Ability to push or pull powersports units and equipment weighing up to 850 pounds, with or without assistance.
Nice To Haves
- Familiarity with motorcycles, ATVs, UTVs, and personal watercraft.
- Motorcycle endorsement on driver's license.
Responsibilities
- Welcome service customers, listen to their vehicle concerns, and translate their needs into actionable repair orders.
- Open, update, and close work orders accurately in the dealership system, including labor and parts estimates.
- Keep customers informed about service status, job progress, estimates, and repair timelines.
- Coordinate with certified service technicians and parts specialists to support workflow and timely job completion.
- Explain completed work, maintenance recommendations, and invoices to customers.
- Perform other job duties as assigned.
Benefits
- Commission-based pay structures may be available depending on performance and role requirements.
- Medical, dental, vision, pharmacy, and telemedicine options, effective the first of the month after 30 days.
- HSA and FSA plans.
- 401(k) retirement savings.
- Company-paid life and AD&D insurance.
- Short- and long-term disability insurance and supplemental insurance options.
- Paid time off accrual of approximately 10 days annually for full-time team members.
- Paid store holidays.
- Employee discounts on powersports vehicles, gear, parts, and accessories.
- Employee assistance program (EAP).
- Pet discount plan.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
