Service Advisor - RideNow Huntsville

RideNow Powersports•Huntsville, AL

About The Position

RideNow Huntsville is seeking a Powersports Service Advisor to connect customers with service technicians and help create excellent repair and maintenance experiences. The advisor welcomes customers, listens to vehicle concerns, translates customer needs into repair orders, manages work orders and estimates, and communicates service status, progress, costs, and timelines. The role also coordinates with service technicians and parts specialists, explains completed work and maintenance recommendations, and supports customer satisfaction. Other duties may be assigned.

Requirements

Exceptional communication and interpersonal skills to build trust with customers.
Strong computer skills, multitasking ability, and comfort with dealership management software.
Active driver's license.
Ability to safely navigate dealership premises, vehicle lots, and showrooms around foot traffic and moving vehicles.
Comfort working in loud environments with frequent motorcycle noise while maintaining situational awareness around showroom and warehouse traffic.
Ability to frequently bend, stoop, crouch, sit, stand, and move about the dealership throughout the workday.
Ability to regularly lift, move, or handle parts and equipment weighing up to 50 pounds.
Ability to push or pull powersports units and equipment weighing up to 850 pounds, with or without assistance.

Nice To Haves

Prior service writing or advising experience in powersports, automotive, or marine industries.
Familiarity with motorcycles, ATVs, UTVs, and personal watercraft.
Motorcycle endorsement on driver's license.

Responsibilities

Greet service customers, listen to their vehicle concerns, and translate their needs into actionable repair orders.
Open, update, and close work orders accurately in the dealership system, including precise labor and parts estimates.
Keep customers informed about service status, job progress, estimates, and repair timelines.
Coordinate with certified service technicians and parts specialists to maintain workflow and timely job completion.
Explain completed work, maintenance recommendations, and invoices clearly to customers.
Perform other job duties as assigned.

Benefits

Commission-based pay structures may be available based on performance and role requirements.
Medical, dental, vision, pharmacy, and telemedicine options, effective the first day of the month after 30 days.
Health Savings Account and Flexible Spending Account plans.
401(k) retirement savings.
Company-paid life and AD&D insurance.
Short- and long-term disability coverage and supplemental insurance options.
Competitive paid time off accrual, approximately 10 days annually for full-time team members.
Paid store holidays.
Employee discounts on powersports vehicles, gear, parts, and accessories.
Employee Assistance Program.
Pet Discount Plan.