Service Writer

Doggett Toyota Lift • San Antonio, TX

12d

About The Position

The Service Writer works under close supervision of the Branch Parts and Service Manager and prepares parts and service quotes. The role provides service information to customers, coordinates scheduling and work-order details, supports equipment repair appraisal and quoting, and communicates repair status, costs, and invoice information to customers. It also includes clerical duties such as correspondence and data entry.

Requirements

• High school diploma required.
• 2–4 years of experience in an automotive or construction service administrator role.
• Excellent customer service and communication skills required.
• Ability to perform essential duties efficiently and accurately, with or without reasonable accommodation, and without causing a significant safety threat to self or others.

Nice To Haves

• College or technical school certificate or degree preferred.
• Strong computer skills, including experience with Excel preferred.

Responsibilities

• Provide service information to customers and schedule customer service needs.
• Add job-information segments to work orders.
• Open quotes and complete paperwork needed to present quotes to the customer and CSS.
• Assist with appraisal and quoting for equipment repairs.
• Coordinate parts and labor requirements for work orders with the Service Manager.
• Assist in scheduling shop assignments, field service work, and equipment deliveries.
• Establish or adjust work procedures to meet schedules and deadlines.
• Open and close work orders.
• Prepare accurate service quotes by including required parts, labor hours, and rates for each repair.
• Provide clerical assistance, including correspondence and data entry.
• Build positive customer relations by accurately communicating equipment repair status and charges.
• Greet service customers and answer calls to schedule service appointments.
• Advise customers of estimated service and repair costs.
• Review service and repair invoice details to ensure customers understand the services provided.
• Communicate progress on repair and service orders.
• Follow up with customers on previously sent quotes.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED