Service Writer

Doggett Toyota Lift•San Antonio, TX

12d

About The Position

The Service Writer works under close supervision of the Branch Parts and Service Manager and is responsible for preparing parts and service quotes. The role provides customer-facing service support and clerical assistance, coordinates repair requirements and scheduling, and communicates repair progress, status, and charges to customers. Duties must be performed efficiently and accurately, with or without reasonable accommodation, and without causing a significant safety threat to the employee or others. The listed duties describe the general nature and level of the work and are not exhaustive.

Requirements

High school diploma.
2–4 years of experience in an automotive or construction service administrator role.
Strong computer skills.
Excellent customer service and communication skills.
Ability to perform essential duties efficiently and accurately, with or without reasonable accommodation, and without causing a significant safety threat to self or others.
Ability to occasionally lift 75 pounds from floor to chest; reach and use the arms through a full range of motion; tolerate prolonged standing, stooping, kneeling, crouching, and squatting; exert push and pull forces with the arms; maintain prolonged forward and overhead arm positions; grasp hand tools and parts; and climb onto and operate equipment.
Ability to work indoors around moving mechanical parts and, at times, outdoors in inclement weather, heat, cold, and humidity; tolerate occasional loud noise and exposure to small quantities of chemicals, dust, steam, high-pressure water, and high-speed rotating equipment; wear common protective or safety equipment; and work in cramped spaces or at heights.

Nice To Haves

College or technical school certificate or degree.
Experience with Excel.

Responsibilities

Provide service information to customers, schedule customer service needs, and add job information segments to work orders.
Open quotes and complete the paperwork needed to present quotes to customers and CSS.
Assist with appraising equipment and preparing equipment repair quotes.
Coordinate parts and labor requirements for work orders with the Service Manager.
Assist with scheduling shop assignments, field service work, and equipment delivery.
Establish or adjust work procedures to meet schedules and deadlines.
Open and close work orders.
Build accurate service quotes by adding the parts needed for each repair.
Add the correct labor hours and rates to each repair on a quote.
Provide clerical assistance, including correspondence and data entry.
Develop positive customer relations by accurately communicating equipment repair status and charges.
Greet service customers and answer calls to schedule service appointments.
Advise customers of estimated service and repair costs.
Review service and repair invoice details to help customers understand the services provided.
Communicate the progress of repair and service orders.
Follow up with customers on quotes previously sent.