Service Writer/ Dispatcher

Sammons Warehouse Solutions•New Braunfels, TX

12d•Onsite

About The Position

The Customer Service Advisor serves as the connection between customers and service technicians, helping ensure each job is handled efficiently, professionally, and with care. The role keeps service operations on track, supports teammates, and keeps customers informed. Responsibilities include scheduling and dispatching technicians, monitoring repairs, managing service documentation and records, supporting service leadership, and coordinating across departments to deliver a strong customer experience.

Requirements

High school diploma or equivalent.
Strong communication, organization, and problem-solving skills.
Ability to manage multiple priorities while keeping customers and teammates informed.
Confidence using Microsoft Office and business systems.
Attention to detail and a dependable, team-first attitude.

Nice To Haves

Technical school or college education.
Ideally, 5 or more years of experience in customer service, operations, or a similar role.
Knowledge of service orders, invoicing, purchase orders, or related processes.

Responsibilities

Schedule and dispatch technicians, monitor repair progress, and communicate updates to customers to help ensure timely, quality service.
Manage service orders, quotes, purchase orders, invoicing details, maintenance agreements, and accurate service records.
Track technician productivity and support performance improvements in partnership with service leadership.
Coordinate service vehicle maintenance and uphold safety and operational standards.
Build relationships with Service, Sales, Parts, Rental, and other teams to solve problems, identify opportunities, and improve the customer experience.