Service Writer/ Dispatcher

Briggs Industrial Solutions•New Braunfels, TX

11d•Onsite

About The Position

At Briggs Industrial Solutions, the Service Writer/ Dispatcher (described in the posting as a Customer Service Advisor) connects customers and service technicians to help ensure each job is handled with care, efficiency, and professionalism. The role keeps service operations on track, supports teammates, and keeps customers informed and valued throughout the process. The position schedules and dispatches technicians, monitors repair progress, communicates service updates, and manages service orders and related administrative processes. It also works with service leadership and teams across Service, Sales, Parts, and Rental to support efficient operations, resolve problems, and deliver a strong customer experience.

Requirements

High school diploma or equivalent.
Strong communication, organization, and problem-solving skills.
Ability to manage multiple priorities while keeping customers and teammates informed.
Confidence using Microsoft Office and business systems.
Attention to detail and a dependable, team-first attitude.

Nice To Haves

Technical school or college education.
Ideally, 5 or more years of experience in customer service, operations, or a similar role.
Knowledge of service orders, invoicing, purchase orders, or related processes.

Responsibilities

Schedule and dispatch technicians, monitor repair progress, and communicate updates to customers to help ensure timely, quality service.
Manage service orders, quotes, purchase orders, invoicing details, maintenance agreements, and accurate service records.
Work with service leadership to track technician productivity, support performance improvements, coordinate service vehicle maintenance, and uphold safety and operational standards.
Build relationships across Service, Sales, Parts, Rental, and other teams to solve problems, identify opportunities, and deliver a positive customer experience.