Service Writer

LandPro Equipment LLC • Savannah, NY

12d • $19 - $24

About The Position

LandPro Equipment is a John Deere dealer serving communities across New York, Ohio, and Pennsylvania. The Service Writer connects customers with the service team, welcoming customers, understanding their service needs, and helping work orders and communication with technicians proceed smoothly. The role keeps customers informed, coordinates with the team, and helps return equipment to service as quickly as possible while providing professional, customer-focused service.

The position involves managing service needs in a fast-paced environment, solving problems, and building relationships with customers and coworkers through clear communication and respect. LandPro emphasizes Professionalism, Respect, and Outstanding Service, and offers opportunities and resources to support team members’ growth.

Requirements

• Customer service, administrative, or coordination experience.
• Strong communication and organizational skills.
• Basic computer skills.
• Take pride in work and want to grow skills.
• Communicate clearly and stay organized in a fast-paced environment.
• Enjoy helping customers and solving problems.
• Work well as part of a team and support coworkers.
• Care about doing the job right and delivering great service.

Nice To Haves

• Experience in service, automotive, or equipment environments.
• General understanding of mechanical and technical terms.

Responsibilities

• Deliver a high-quality, professional experience at every stage of the service process.
• Clearly communicate service needs, timelines, and updates to customers.
• Open, manage, and close work orders accurately and with attention to detail.
• Coordinate with technicians and parts teams to keep work moving efficiently.
• Build strong relationships with customers and coworkers through clear communication and respect.
• Help ensure customers leave confident in the service they received.

Benefits

• Paid Time Off (PTO) that grows with you.
• Paid holidays.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Short-term disability.
• 401K with company match.
• Access to Empeople.
• Access to John Deere University.
• Earn While You Learn Program.
• Employee discount on equipment and parts.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed