Service Writer

LandPro Equipment LLC•Town of Geneva, NY

12d•$19 - $24

About The Position

As a Service Writer at LandPro Equipment, you are the connection between customers and the service team. You welcome customers, understand their service needs, coordinate work orders and communication with technicians, and keep customers informed so equipment can be returned to service as efficiently as possible. The role offers a varied, sometimes fast-paced environment focused on solving problems, doing the job right, and providing a professional customer experience.

Requirements

Customer service, administrative, or coordination experience.
Strong communication and organizational skills.
Basic computer skills.
Take pride in work and want to grow skills.
Communicate clearly and stay organized in a fast-paced environment.
Enjoy helping customers and solving problems.
Work well as part of a team and support coworkers.
Care about doing the job right and delivering great service.

Nice To Haves

Experience in service, automotive, or equipment environments.
General understanding of mechanical and technical terms.

Responsibilities

Deliver a high-quality, professional experience at every stage of the service process.
Clearly communicate service needs, timelines, and updates to customers.
Open, manage, and close work orders accurately and with attention to detail.
Coordinate with technicians and parts teams to keep work moving efficiently.
Build strong relationships with customers and coworkers through clear communication and respect.
Help ensure customers leave confident in the service they received.