Service Manager Jobs

About The Position

Requirements

• At least 5 years of progressive sales, business development, account management, or sales leadership experience in HVAC, building systems, mechanical services, controls, or energy services.
• At least 2 years of experience leading, coaching, and developing sales teams.
• High school diploma or GED.

Nice To Haves

• Bachelor’s degree in Business, Engineering, Mechanical Systems, Construction Management, or a related discipline.
• Deep understanding of HVAC asset lifecycle management, including maintenance strategies, capital planning, modernization, equipment replacement, controls optimization, energy management, and digital service solutions.
• Strong financial and business acumen, including ROI and lifecycle cost analysis, Total Cost of Ownership (TCO), budgeting, forecasting, profitability management, and business case development.
• Demonstrated ability to attract, develop, retain, and promote sales talent through coaching, succession planning, and employee development programs aligned with Experience, Exposure, and Education (3E's).
• Working knowledge of Microsoft Office (Excel, Word, and PowerPoint) and CRM.

Responsibilities

• Lead and inspire a high-performing, customer-centric consultative sales team focused on optimizing customers’ building-asset performance, reliability, sustainability, and lifecycle value.
• Deliver financial objectives and sustainable growth in orders, revenue, and profitability across service agreements, repairs, modernizations, controls, digital solutions, rentals, and other strategic service offerings.
• Build a sales culture that aligns Op-Ex and Cap-Ex solutions with customer business objectives and measurable outcomes.
• Coach, mentor, and motivate sales professionals through a disciplined consultative selling process, from identifying opportunities through closing them.
• Remove organizational obstacles and proactively support the sales team to accelerate opportunities, improve win rates, and increase sales productivity.
• Execute a Management Operating System covering territory and account planning, pipeline management, opportunity reviews, forecasting, activity management, and customer engagement.
• Optimize sales coverage and resource deployment to improve market penetration, customer engagement, and strategic account development across assigned territories and vertical markets.
• Expand and retain recurring revenue through installed-base management, customer retention, service agreement growth, and lifecycle-based sales strategies.
• Champion adoption and commercialization of digitally enabled services, healthy-building offerings, sustainability initiatives, energy-optimization programs, and emerging technologies.
• Build partnerships with operations, engineering, service delivery, finance, and leadership teams to support seamless customer experiences and successful delivery of commitments.
• Conduct coaching and development sessions, provide timely feedback and sales strategy guidance, and offer professional development opportunities.
• Balance strategic leadership with day-to-day execution while focusing on customer success, employee development, operational excellence, and profitable growth.

Benefits

• Medical, dental, and vision benefits
• Wellness incentives
• Retirement benefits
• Paid vacation, up to 15 days
• Paid sick days, up to 5 days
• Paid personal leave, up to 5 days
• Paid holidays, up to 13 days
• Birth and adoption leave
• Parental leave
• Family and medical leave
• Bereavement leave
• Jury duty leave
• Military leave
• Purchased vacation
• Short-term and long-term disability
• Life insurance and Accidental Death and Dismemberment
• Health Savings Account
• Health Care Spending Account
• Dependent Care Spending Account
• Tuition assistance
• Short-term cash incentives, subject to plan requirements