Office Manager

Service Corporation International • Jacksonville, FL

7d

About The Position

The Office Manager manages and coordinates the operational activities of a funeral home, cemetery, and/or crematory. The role supports high-quality services and products for client families, maximizes the location’s budgeted profit plans, and helps maintain positive employee relations.

Responsibilities include overseeing accounting activities and daily operations, supporting location management and Sales, ensuring compliance with company policies and procedures, and administering local human resources processes. The Office Manager also supports funeral services as needed, serves families professionally and compassionately, maintains customer records and obituary listings, and fosters a collaborative workplace that encourages associate growth and performance.

Requirements

• High school diploma, GED, or completion of a diploma-training program at a college or technical school.
• Two years of bookkeeping, general office, clerical accounting, and accounts payable experience.
• Working knowledge of computers, typewriter, MS Office, email, internet, and basic office equipment.
• Excellent oral and written communication skills.
• High level of compassion, integrity, and confidentiality.
• Problem-solving skills.
• Ability to multitask and set priorities.
• Detail-oriented.
• Flexible and able to function in a fast-paced environment.

Responsibilities

• Oversee accounting activities, including collections, accounts payable, cash receipts and deposits, petty cash, account reconciliations, cash advance checks, same-day check requests, and bank deposits.
• Verify and audit cash disbursement reports and track Capital Expenditure Authorizations (CEAs).
• Order office supplies, complete inventory counts, and coordinate merchandise orders and storage inventory for memorials, caskets, vaults, markers, and urns.
• Oversee processing of funeral-related installation orders and orders to grounds and maintenance departments.
• Support location management in ensuring contracts and work orders are completed promptly with proper documentation.
• Schedule incoming orders and drivers for the ambulate service.
• Complete and accurately file funeral and cemetery reports and forms.
• Support Sales as needed, including work requiring an understanding of JD Powers.
• Ensure compliance with company policies and procedures, including SOX audits, Dignity University training, IVT audits, and DSO requirements related to financial and administrative areas.
• Review time cards and administer corporate payroll policies and procedures.
• Administer local HR processes, including new-hire paperwork, verification of pre-need sales licenses, and maintenance of employee and confidential files.
• Ensure new associates receive new-hire orientation.
• Pull monthly reports and create stack-ranking reports for key performance indicators.
• Maintain vehicle records and licenses, process expense reports, update General Price Lists, and manage alarm systems.
• Assist with funeral services and Making Everlasting Memories (MEMs) as needed.
• Coordinate daily activities with the business unit and other departments.
• Train associates in the proper administration of policies and procedures.
• Serve customers by interacting with families professionally and compassionately.
• Maintain and update customer records.
• Update the company website with current obituaries and ensure obituaries are placed in newspapers.
• Provide a collaborative, productive workplace that supports associate growth and development and encourages associates to exceed expectations.
• Behave supportively to enrich the work environment.
• Use customer feedback with Sales to improve location administration and strengthen individual associate performance.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED