Office Manager

Guardian Dentistry Partners • Prattville, AL

9d

About The Position

The Office Manager oversees daily operations at Glynwood Park Dental, including supervising team members, managing patient flow, achieving team goals, and providing mentorship and training. The role serves as a link between the dentist and the team to support clear communication and coordination. The successful candidate is expected to exemplify the organization’s I.M.P.A.C.T. values: Integrity, Mentorship, Partnership, Action, Caring, and Transparency.

Responsibilities include managing practice operations, performance tracking, team member management, and patient support. The Office Manager works with doctors and regional managers, reports on performance metrics, and helps maintain an effective, compliant office. The position is exempt and offers an annual salary of $55,000–$63,000.

Requirements

• At least two years of prior experience in Dental Practice Management or Dental Operations Management.
• Compassionate and empathetic interpersonal approach, emotional intelligence, and a passion for helping others and supporting practice success.
• Confident communication and presentation skills, including adapting communication to the audience and clearly conveying key points.
• Comfort troubleshooting practice technology and communicating with IT as needed.
• Comfort using Microsoft programs, including Excel, PowerPoint, and Word.
• Proactive problem-solving skills, including engaging team members in resolving issues and mediating conflicts professionally and objectively.
• Ability to work collaboratively in team and cross-functional environments.

Responsibilities

• Supervise practice activities and ensure effective coverage for all positions.
• Manage opening and closing duties, including reconciling daily financials.
• Manage supply inventory and serve as the primary point of contact for the practice.
• Oversee internal billing invoices, maintain CPR certifications, and ensure office policies and safety and compliance procedures are followed.
• Use Workday, myLearning, metric software, and P&L reports to run the office.
• Plan and facilitate daily morning huddles and other team meetings as appropriate.
• Maintain positive working relationships with doctors and regional managers to support communication.
• Meet or exceed monthly and quarterly performance metrics and keep end-of-day, weekly, monthly, and quarterly tracking and reporting accurate and accessible.
• Monitor, analyze, and report weekly and monthly KPIs; maintain alignment with quarterly IMPACT goals and report goals and KPIs to the Regional Manager and doctors as requested.
• Supervise practice team members, manage them in the HRIS, support performance management, and resolve issues and conflicts.
• Provide team members with guidance, coaching, and support, and cross-train them for professional development and office efficiency.
• Manage recruiting, hiring, and onboarding of new team members.
• Manage team schedules, payroll, and time and attendance, and keep the appointment scheduler current with office hours and doctor availability.
• Communicate with patients courteously, empathetically, and professionally.
• Oversee a telephone-answering system that ensures timely responses and manage patient flow through the office, stepping in to assist as needed.
• Support efforts to encourage patients to accept treatment and maintain accuracy and attention to detail to minimize patient complaints.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed