Office Manager

Clarkson Eyecare•Lake St. Louis, MO

12d

About The Position

The Office Manager is responsible for delivering a world-class Total Patient Experience that supports patients’ medical needs while maximizing retail sales. The role oversees the sales, profitability, and day-to-day operations of an office location, including team member support, merchandising, inventory management, training, and safety. The Office Manager exercises independent judgment and discretion in managing the overall performance of the retail operation. A Licensed Office Manager must hold a State Optician’s License in states where the company requires one. The position is full-time in Lake St. Louis, Missouri. Offices are open Monday through Friday from 8 a.m. to 7 p.m. and Saturday from 8 a.m. to 1 p.m. The manager must have open availability to work shifts within those hours and may occasionally need to work earlier or later. Work is primarily performed in a standard office or clinical setting; travel to other locations may be required.

Requirements

Management experience is required.
High school diploma or GED is required.
Must receive a favorable background check result as required by the state.
Must provide proof of identity and authorization to work in the United States.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Must be able to lift, carry, push, and pull items weighing up to 25 pounds.
Strong fine motor skills and full use of hands are required.
Visual and auditory acuity, including color, depth, and peripheral vision and the ability to adjust focus, is required.

Nice To Haves

Industry-related experience.
ABO, NCLE, and/or LDO credentials may be preferred.

Responsibilities

Direct and execute the overall sales and profitability of an individual office location through effective execution of the Total Patient Experience.
Develop and maintain good working relationships with the doctor or doctors associated with the location and serve as liaison between the doctor and office team.
Recruit, select, train, coach, and develop team members, including coaching on KPI scorecard results.
Conduct performance reviews and compensation evaluations for the office team.
Use judgment and available tools to achieve revenue and EBITDA growth.
Motivate team members by remaining positive and communicating changes or news in a supportive and constructive way.
Maintain the facility to corporate standards, including the building, equipment, parking lot, and grounds, and comply with safety rules, HIPAA and OSHA requirements, hazardous-material handling, and waste-disposal procedures.
Monitor and enforce company cash-handling policies and procedures, including petty cash requirements, and submit required financial documents accurately and on schedule.
Manage day-to-day office operations, including team member scheduling, weekly meetings, report generation, inventory assessment, supply ordering, and team member training.