Service Manager
About The Position
The Service Manager combines automotive repair knowledge with strong people skills to manage customer relationships and serve as a liaison between technicians and customers. The role leads, trains, coaches, and supervises vehicle technicians; coordinates their work; and assists with purchasing parts, materials, and equipment. The Service Manager also oversees customer interactions and store operations, supports sales, and helps ensure quality standards and customer satisfaction. The listed pay range is $26.45–$41.33. The position requires a high school diploma or equivalent, four years of automotive service technical experience, and one year of service manager or service writer experience. A two-year degree or equivalent is preferred.
Requirements
- High school diploma or equivalent.
- Four years of automotive service technical experience.
- One year of service manager or service writer experience.
- Problem-solving skills, including addressing customer complaints.
- Aptitude for managing inventory, scheduling, equipment maintenance, and related tasks.
- Ability to lead and coach others.
- Strong teammate, customer-service, and communication skills.
- Ability to recruit and select technicians according to store requirements.
- Willingness to continue education and stay current on automotive repair issues.
- Valid automotive driver's license at all times to test-drive customers’ vehicles.
Nice To Haves
- Two-year degree or equivalent.
Responsibilities
- Assign and schedule work duties for automotive service staff according to individual skill levels.
- Serve customers’ automotive service needs.
- Oversee hiring and training of an effective automotive service team and work to maintain high teammate retention.
- Maintain compliance with quality standards.
- Manage customer interactions, including proactive communication, issue resolution, follow-up, and responses to inquiries, feedback, and concerns.
- Build long-term customer relationships and loyalty using interpersonal skills and automotive expertise.
- Manage business operations, including paperwork, customer interactions, financial transactions, and compliance with company policies and standards.
- Drive sales through customer interactions, vehicle inspections, and communication between the back and front of the shop.
- Provide insights to the front of the shop to support product and service sales and revenue generation.
- Assist with purchasing parts, materials, and equipment.
- Manage inventory, scheduling, and equipment maintenance.
Benefits
- Medical, dental, and vision coverage starting on day one for all teammates.
- Paid vacation and holidays.
- On-the-job training and company-funded ASE certifications.
- Flexible work schedule.
- 401(k) match.
- On-demand pay (daily pay) program available.
- Formal training and performance incentives.
- Competitive healthcare packages for full-time and part-time employees.
- Professional development resources, training, and regular mentorship.
- Supportive onboarding experience.
- Corporate Social Responsibility activities.
- Community involvement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
