Service Manager

Bridgestone•Des Moines, IA

13d

About The Position

The Service Manager combines automotive repair knowledge with strong people skills to manage customer relationships and serve as a liaison between technicians and customers. The role involves selecting, coaching, leading, training, and supervising vehicle technicians, as well as assisting with purchasing parts, materials, and equipment. The Service Manager oversees service staff and customer interactions, helps maintain quality and teammate retention, and supports efficient store operations. The role also contributes to sales through customer engagement, vehicle inspections, and communication between the front and back of the shop.

Requirements

High school diploma or equivalent.
4 years of auto service technical experience.
1 year of service manager or service writer experience.
Problem-solving ability, including handling customer complaints.
Aptitude for managing inventory, scheduling, and equipment maintenance.
Capacity to lead and coach others.
Strong teammate, customer-service, and communication skills.
Ability to recruit and select technicians according to store requirements.
Willingness to continue education and stay current with automotive repair issues.
Must maintain a valid automotive driver's license at all times to test-drive customers’ vehicles.

Nice To Haves

Two-year degree or equivalent.

Responsibilities

Assign and schedule work duties for auto service staff based on individual skill levels.
Serve customers’ automotive service needs.
Oversee hiring and training of an effective auto service team and support high teammate retention.
Maintain compliance with quality standards.
Manage customer interactions, including proactive communication, issue resolution, and follow-up, to support customer satisfaction and retention.
Act as the primary point of contact for customer inquiries, feedback, and concerns, fostering long-term relationships and loyalty.
Manage paperwork, customer interactions, financial transactions, and adherence to company policies and standards to support efficient store operations.
Drive sales through proactive customer interactions, thorough vehicle inspections, and communication between the back and front of the shop.
Provide insights to the front of the shop to support product and service sales and revenue generation.
Assist with purchasing parts, materials, and equipment.
Select, coach, lead, train, and supervise vehicle technicians.

Benefits

Competitive pay; stated pay range is $21.85–$34.14.
$2,000 sign-on bonus for first-time hires.
Medical, dental, and vision coverage starting on day one for all teammates.
Paid vacation and holidays.
On-the-job training and company-funded ASE certifications.
Flexible work schedule.
401(k) match.
On-demand daily pay program.
Formal training, performance incentives, and competitive healthcare packages for full-time and part-time employees.
Professional development and regular mentorship.
Supportive onboarding experience.
Community involvement and corporate social responsibility activities.