Service Manager

Terminix•Manassas, VA

12d

About The Position

The Service Manager is a key leadership role at a local Terminix branch, responsible for leading and motivating Pest Technician teams to deliver outstanding service to customers. The manager ensures teams operate effectively and efficiently while maintaining high levels of customer satisfaction. The role includes overseeing scheduling and routes, regulatory compliance and safety, customer concerns, technician performance, inventory, and ongoing training. The position requires comfort working outdoors and, when necessary, in confined spaces such as crawl spaces and attics.

Requirements

An associate’s degree; a four-year degree is highly desirable.
Valid driver's license from the state of residence.
Able to effectively lead and motivate others.
Strong communication skills, including interpersonal, written, and presentation skills.
Problem-solving ability and skill in developing practical solutions.
Ability to build rapport and establish trust with customers and employees.
Attention to detail and understanding of the importance of safety.
Basic/intermediate math aptitude for calculations related to sales and service.
Comfort working outside and in confined spaces such as crawl spaces and attics when necessary.

Nice To Haves

One to two years of related experience is helpful but not required.
Willingness to relocate is highly desirable.
A four-year degree is highly desirable.

Responsibilities

Monitor branch scheduling and ensure pest technician routes are successfully completed.
Ensure regulatory compliance and safety standards are met or exceeded.
Respond to customer concerns, including resolving cancellation requests.
Inspect and evaluate Pest Technician performance.
Monitor and maintain inventory levels of pest control products.
Facilitate continual training of local sales and service teams.
Lead and motivate local Pest Technician teams to provide outstanding service delivery.

Benefits

Comprehensive training and licensure paid by the company.
Company vehicle, gas card, cell phone, and laptop.
Highly competitive compensation; listed base pay range is $57,000 to $92,000 yearly.
Opportunities for advancement and career growth.
Medical, dental, and vision coverage, plus discounts on Terminix brands.
Short- and long-term disability insurance and life insurance.
Paid time off.
Professional and personal growth opportunities, including training and development programs.
Tuition reimbursement for full-time colleagues.
Health benefits including medical, dental, vision, disability, and life insurance, with enrollment available immediately upon hire and benefits starting on day one for full-time colleagues.
401(k) retirement plan with company-matching contributions.
Vacation days and sick days.
Company-paid holidays and floating holidays.
Performance incentives may be offered in some roles; total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment where applicable.