Service Manager

Hy-Vee • Altoona, IA

13d • Onsite

About The Position

The Service Manager keeps the store running smoothly by supervising and coordinating employee activities across departments and ensuring customers receive prompt, friendly service. The role involves leading by example, managing schedules, addressing customer issues, overseeing merchandising and compliance, and supporting store needs. The Service Manager also trains and develops employees, helps maintain a safe work environment, and handles store operations and administrative responsibilities. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

• High school diploma or equivalent experience.
• Ability to solve practical problems and interpret instructions in varied situations with limited standardization.
• Ability to accurately perform arithmetic calculations involving fractions, decimals, and percentages.
• Ability to interview for basic information, guide and direct people clearly, follow technical manuals, and maintain increased contact with customers and employees.
• Ability to lead and develop a team and build a collaborative, customer-focused store culture.
• Ability to frequently stand and walk throughout a shift in sales, food service, or delivery areas.
• Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, point-of-sale transactions, and cleaning and sanitation duties.

Nice To Haves

• Two or more years of similar or related work experience.

Responsibilities

• Provide prompt, friendly customer service and make each customer visit a positive experience.
• Lead by example and maintain positive employee relations, teamwork, and accountability throughout the store.
• Plan, prepare, and adjust work schedules; assign employees to duties and follow up on task completion.
• Supervise and coordinate store employees across departments in the Department Manager's absence, or perform work at any job level as needed.
• Ensure proper customer service throughout the store and address customer issues promptly and professionally.
• Train employees in store policies, department procedures, and job duties; provide ongoing education on updated policies and procedures.
• Evaluate employee performance and recommend personnel actions, including promotions, transfers, or dismissals.
• Train and enforce safety procedures; complete customer accident forms and first reports of injury as needed.
• Order merchandise, verify deliveries and product quality, and report discrepancies between orders and received products.
• Determine locations for advertising and promotional displays and ensure product quality and quantities meet customer and store demands.
• Compile, store, retrieve, and interpret managerial data, including sales, inventory reports, and advertising and display projections.
• Review personnel records for completeness and accuracy and understand the basics of the payroll system.
• Handle cash registers and transactions involving Western Union, money orders, and hunting and fishing licenses.
• Recommend cost-reduction programs and changes to merchandise additions, deletions, and shelf allocations.
• Handle confidential information, including pricing, sales reports, profit and loss reports, and employee wages, with discretion.
• Follow Hy-Vee policies and store guidelines and report to work as scheduled and on time.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED