Service Manager
About The Position
The Service Manager combines automotive repair knowledge and people skills to manage customer relationships and serve as a liaison between technicians and customers. The role selects, coaches, leads, trains, and supervises vehicle technicians, and assists with purchasing parts, materials, and equipment. The Service Manager also supports store operations, customer satisfaction, and sales in an automotive service environment. The listed pay range is $23.00–$35.94. Bridgestone Retail Operations (BSRO), part of Bridgestone Americas, operates more than 2,200 company-owned stores and employs over 22,000 teammates in North America. Its mission is to “Serve Society with Superior Quality.”
Requirements
- High school diploma or equivalent.
- Four years of auto service technical experience.
- One year of service manager or service writer experience.
- Problem-solving ability, including handling customer complaints.
- Aptitude for managing inventory, scheduling, equipment maintenance, and related tasks.
- Ability to lead and coach others.
- Strong teammate, customer, and communication skills.
- Ability to recruit and select technicians successfully according to store requirements.
- Willingness to continue education and remain current on automotive repair issues.
- Valid automotive driver's license at all times to test drive customers’ vehicles.
Nice To Haves
- Two-year degree or equivalent.
Responsibilities
- Assign and schedule work duties for auto service staff according to individual skill level.
- Serve customers’ automotive service needs.
- Oversee hiring and training of an effective auto service team.
- Support high teammate retention.
- Maintain compliance with quality standards.
- Manage customer interactions, including proactive communication, issue resolution, and follow-up, to support customer satisfaction and retention.
- Serve as the primary point of contact for customer inquiries, feedback, and concerns, building long-term customer relationships and loyalty.
- Manage paperwork, customer interactions, financial transactions, and adherence to company policies and standards to support efficient store operations.
- Drive sales through proactive customer interactions, thorough vehicle inspections, and communication between the back and front of the shop.
- Provide insights to the front of the shop to facilitate product and service sales and optimize revenue.
- Assist with purchasing parts, materials, and equipment.
- Recruit and select technicians according to store requirements.
Benefits
- Medical, dental, and vision coverage starting day one for all teammates.
- Paid vacation and holidays.
- On-the-job training and company-funded ASE certifications.
- Flexible work schedule.
- 401(k) match.
- On-demand daily pay program available.
- Professional development resources, training, and regular mentorship.
- Supportive onboarding experience.
- Corporate social responsibility activities.
- Inclusive and engaging team environment.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
