Service Manager

Hy-Vee•Sioux City, IA

12d•Onsite

About The Position

The Service Manager helps keep the store running smoothly by supervising and coordinating employees across departments and ensuring customers receive prompt, friendly service. The role leads by example, manages schedules, handles customer issues, oversees merchandising and compliance, and supports store operations wherever needed. The position requires an experienced retail leader who can work in a fast-paced environment, develop employees, and deliver results.

Requirements

High school diploma or equivalent experience required.
Ability to solve practical problems and interpret instructions in varied situations with limited standardization.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages accurately.
Ability to interview for basic information, clearly guide and direct people, follow technical manuals, and maintain frequent contact with customers and employees.
Ability to lead and develop a team and build a collaborative, customer-focused store culture.
Frequently stand and walk throughout a shift in sales, food service, or delivery areas.
Where applicable, ability to safely use sharp knives and blades for food preparation.
Where applicable, ability to work around heat and burn hazards associated with cooking, baking, or grilling equipment.
Where applicable, ability to operate a delivery vehicle in accordance with applicable DOT standards.
Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.
Successful completion of a pre-employment drug screen is required.

Nice To Haves

Two or more years of similar or related work experience preferred.

Responsibilities

Provide prompt, friendly customer service and help make each customer visit a positive experience.
Lead by example and promote positive employee relations, teamwork, friendliness, and accountability.
Plan, prepare, and adjust work schedules; assign employees to duties and follow up on task completion.
Supervise and coordinate employees across store areas in the Department Manager's absence, or perform work at any job level as needed.
Ensure proper customer service throughout the store and address customer issues promptly and professionally.
Train employees on store policies, department procedures, and job duties, and provide ongoing education about updates.
Evaluate employee performance and recommend personnel actions, including promotions, transfers, or dismissals.
Train employees on and enforce safety procedures; complete customer accident forms and first reports of injury as needed.
Order merchandise, verify deliveries and product quality, and report discrepancies.
Determine locations for advertising and promotional displays and ensure product quality and quantities meet customer and store demands.
Compile, store, retrieve, and interpret managerial data, including sales, inventory, and advertising and display projections.
Review personnel records for completeness and accuracy and understand the basics of the payroll system.
Handle cash registers and transactions involving Western Union, money orders, and hunting and fishing licenses.
Recommend cost-reduction programs and changes to merchandise selection and shelf allocation.
Handle confidential pricing, sales, profit and loss, and employee wage information discreetly.
Follow Hy-Vee policies and store guidelines.
Report to work as scheduled and on time.