Service Manager

Bridgestone Americas • Fort Bragg, CA

7d • $21 - $32

About The Position

The Service Manager combines automotive repair knowledge and people skills to manage customer relationships and serve as a liaison between technicians and customers. The role selects, coaches, leads, trains, and supervises vehicle technicians, and assists with purchasing parts, materials, and equipment. It also supports store operations, customer satisfaction, compliance with quality standards, and sales growth.

Requirements

• High school diploma or equivalent.
• 4 years of automotive service technical experience.
• 1 year of service manager or service writer experience.
• Problem-solving skills for handling customer complaints.
• Aptitude for managing inventory, scheduling, and equipment maintenance.
• Ability to lead and coach others.
• Teammate, customer service, and communication skills.
• Ability to recruit and select technicians according to store requirements.
• Willingness to continue education and stay current with automotive repair issues.
• Must maintain a valid automotive driver's license to test-drive customers' vehicles.

Nice To Haves

• Two-year degree or equivalent.

Responsibilities

• Assign and schedule work duties for auto service staff according to individual skill levels.
• Serve customers' automotive service needs.
• Oversee hiring and training of an effective auto service team.
• Support high teammate retention.
• Maintain compliance with quality standards.
• Manage customer interactions, including proactive communication, issue resolution, and follow-up, to support customer satisfaction and retention.
• Serve as the primary contact for customer inquiries, feedback, and concerns, building long-term relationships and loyalty.
• Develop understanding of automotive service business operations, including paperwork, customer interactions, financial transactions, and adherence to company policies and standards.
• Use operational knowledge to enhance efficiency and support smooth store operations.
• Drive sales through proactive customer interactions, vehicle inspections, and communication between the back and front of the shop.
• Provide insights to the front of the shop to support product and service sales and revenue generation.
• Assist with purchasing parts, materials, and equipment.

Benefits

• Competitive pay
• Formal training and on-the-job training
• Performance incentives
• Paid vacation and holidays
• Medical, dental, and vision coverage starting day one
• Competitive healthcare packages for full-time and part-time employees
• 401(k) plan with matching
• Company-funded ASE certifications
• Flexible work schedule
• On-demand daily pay program
• Professional development and regular mentorship
• Community involvement and corporate social responsibility activities
• Supportive onboarding experience
• Inclusive team and work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED