Ductless/Variable Refrigerant Flow (VRF) Technical Service Manager (Northwestern US)

Carrier • Washington, DC

2d • $96,000 - $192,000 • Remote

About The Position

Carrier’s Ductless/Variable Refrigerant Flow (VRF) Northwestern US Technical Service Manager provides technical field support and training for Ductless and VRF products and ancillary products marketed and sold in the assigned territory. The role delivers pre- and post-sales technical support and training to Carrier employees and external customers, including distributors, contractors, and end users. It works with internal and external customers to resolve technical problems and coordinate warranty issues, training, equipment start-up, controls integration, and service matters. This is a hands-on technical service, engineering, and training position; it does not involve sales, business development, or account acquisition.

The territory requires regular travel and on-site support across Washington, Oregon, Idaho, and California. The position also requires occasional travel throughout North America and travel of up to 75% of the year. When not traveling, the employee must have a quiet remote workspace with high-speed internet. Relocation is not required.

The role is intended for a fully developed professional who can work without daily direction and contribute technical knowledge and communication skills to a team or department. The incumbent is responsible for following Carrier’s Code of Ethics, Environmental, Health, and Safety policy, and applicable regulatory and company requirements.

Requirements

• Bachelor’s degree and at least 4 years of VRF or Ductless field experience, or at least 7 years of VRF or Ductless field experience.
• Valid driver’s license and clean driving record.
• Able and willing to travel up to 75% of the year.
• Willing and able to travel frequently, sometimes on short notice, to support customer needs.
• Must have a quiet remote workspace with high-speed internet for use when not traveling.

Nice To Haves

• Technical support experience supporting both VRF and Ductless equipment.
• VRF controls integration experience.
• Location in Washington, Oregon, Idaho, or California; ideal candidates reside in the Northwestern US with access to an airport hub.
• Demonstrated conflict resolution, negotiation, and problem-solving skills in high-pressure and challenging environments.
• VRF and Ductless equipment service experience.
• Experience troubleshooting all aspects of commercial applied HVAC systems.
• Experience in a quality improvement role involving warranty data or systems.
• Experience in a role requiring technical presentations.
• Proficiency with Microsoft Office products, including Word, Excel, PowerPoint, and Outlook.
• Strong written and verbal communication skills.
• Highly motivated, self-starting approach and willingness to work in a fast-paced and challenging environment.

Responsibilities

• Provide troubleshooting assistance to Direct Sales and Independent Distribution customers and Carrier Commercial Service offices by phone, electronic communication, and job-site visits in the assigned territory.
• Assist the problem resolution group and other internal customers by gathering and providing data relevant to technical issues.
• Conduct multi-day, hands-on installation and service training for contractors and other technical service managers, covering system overview, installation, commissioning, start-up, troubleshooting, and controls.
• Develop training materials for technical meetings and distributor and dealer events.
• Provide on-site job-site assistance with installation, troubleshooting, and start-up.
• Work with factories and product managers to refine and enhance product offerings to support contractors and simplify technical service processes.
• Use system software to start up and troubleshoot projects.
• Negotiate and process open disputed warranty claims regularly for distributors, Direct Sales, Carrier Commercial Service offices, and Independent Distribution.
• Support and implement corporate policies and objectives, including ethics, The Carrier Way, and quality initiatives.
• Track and report monthly expenses.
• Comply with Carrier’s Code of Ethics, Environmental, Health, and Safety policy, and applicable regulatory and company rules and requirements.

Benefits

• Short-term cash incentives, subject to plan requirements.
• Medical, dental, and vision coverage.
• Wellness incentives.
• Retirement benefits.
• Paid vacation, up to 15 days.
• Paid sick days, up to 5 days.
• Paid personal leave, up to 5 days.
• Paid holidays, up to 13 days.
• Birth and adoption leave.
• Parental leave.
• Family and medical leave.
• Bereavement leave.
• Jury duty leave.
• Military leave.
• Purchased vacation.
• Short-term and long-term disability.
• Life insurance and accidental death and dismemberment coverage.
• Health Savings Account, Health Care Spending Account, and Dependent Care Spending Account.
• Tuition assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level