VRF Ductless Technical Specialist
About The Position
Trane in Las Vegas, Nevada, is hiring an on-site VRF Ductless Technical Specialist. The position works closely with contractor customers and the internal fulfillment team to support the proper installation and startup of Trane VRF and Ductless products. The specialist supports post-sales product success, customer satisfaction, technical training, troubleshooting, startup and commissioning, warranty administration, and related business processes. The role also supports sales personnel, represents the area or region in the Mitsubishi DSG program, and builds consultative relationships with customers and internal resources. Daily travel throughout the assigned territory is required, with up to 20% overnight travel.
Requirements
- Minimum of 2–5 years of VRF experience.
- Must be able to travel throughout the assigned territory; daily travel is required, with up to 20% overnight travel.
- Great public speaking and presentation experience is required.
- Must possess a valid driver’s license for at least 12 months and have no major or frequent traffic violations, including the listed violations or multiple smaller infractions or preventable collisions in the previous three years.
Nice To Haves
- Working knowledge of all facets of construction, including mechanical, electrical, and plumbing systems.
Responsibilities
- Participate in post-sales product success for VRF and Ductless products.
- Monitor and measure processes to meet customer needs for post-sales ductless activity, including startup and subsequent support.
- Investigate customer concerns, advise on corrective action, and communicate with customers and co-workers to maintain customer satisfaction.
- Provide commercial and high-level technical product sales training to area office personnel and customers as required.
- Conduct customer field training in the installation and troubleshooting of VRF and Ductless products.
- Troubleshoot VRF and Ductless products.
- Assist customers with startup and commissioning of VRF and Ductless products.
- Build consultative relationships and trust with owners and contracting customers.
- Coach sales personnel in VRF product sales, application, and customer support.
- Administer the warranty process and other post-sales activity for the ductless business.
- Participate in the Mitsubishi DSG program as a representative for the area or region.
- Work with submittals and equipment selections to support internal and external business processes.
- Proactively communicate with stakeholders on projects and maintain detailed reports.
- Engage and build relationships with resources throughout METUS and Trane.
Benefits
- Health insurance and holistic wellness programs with incentives, available from day one for the employee and family.
- Fertility coverage and adoption/surrogacy assistance.
- Up to 15 vacation days, paid holidays, sick leave, and additional options supporting volunteer and parental leave.
- 401(k) match.
- Educational and training opportunities through company programs.
- Tuition assistance and student debt support.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
