Ductless and VRF Technical Service Manager (Southeast / South Central US)

Carrier • CAFLO: Carrier-Home Florida Remote Location, Remote City, FL, 33412 USA, SC

3d • $96,000 - $192,000 • Remote

About The Position

The Ductless/Variable Refrigerant Flow (VRF) Technical Service Manager provides technical field support and training for Ductless, VRF, and ancillary products. The role delivers pre- and post-sales technical assistance to internal Carrier teams and external distributors, contractors, and end users, working with customers to address product satisfaction, warranty matters, training, equipment start-up, controls integration, and service issues. It is a hands-on technical service, engineering, and training position and does not involve sales, business development, or account acquisition. Occasional travel throughout North America is required, and the role is based remotely when not traveling.

Requirements

• Bachelor’s degree and at least 4 years of VRF or Ductless field experience, or at least 7 years of VRF or Ductless field experience.
• Valid driver’s license and clean driving record.
• Able and willing to travel up to 75% of the year, including frequent and sometimes short-notice travel to support customer needs.
• Quiet remote workspace with high-speed internet for use when not traveling.

Nice To Haves

• Technical support experience with both VRF and Ductless equipment.
• VRF controls integration experience.
• Residence in one of the preferred states: Oklahoma, Texas, Arkansas, Louisiana, Mississippi, Alabama, Tennessee, Georgia, North Carolina, South Carolina, or Florida; ideally in the Southeast or South Central US with access to an airport hub.
• Demonstrated conflict resolution, negotiation, and problem-solving skills in high-pressure and challenging environments.
• VRF and Ductless equipment service experience.
• Experience troubleshooting all aspects of commercial applied HVAC systems.
• Quality improvement experience involving warranty data or systems.
• Experience in a role requiring technical presentations.
• Proficiency with Microsoft Office products, including Word, Excel, PowerPoint, and Outlook.
• Strong written and verbal communication skills.
• Highly motivated self-starter willing to work in a fast-paced and challenging environment.

Responsibilities

• Provide troubleshooting assistance to Direct Sales and Independent Distribution customers and Carrier Commercial Service offices by phone, electronic communication, and job-site visits in the assigned territory.
• Support the problem resolution group and other internal customers by gathering and providing data relevant to technical issues.
• Conduct multi-day, hands-on technical installation and service training for contractors and other technical service managers, covering system overview, installation, commissioning, start-up, troubleshooting, and controls.
• Develop training materials for technical meetings and distributor and dealer events.
• Provide on-site job-site assistance with installation, troubleshooting, and start-up.
• Work with factories and product managers to refine and enhance products to support contractors and simplify technical service processes.
• Use system software to start up and troubleshoot projects.
• Negotiate and process open disputed warranty claims for distributors, Direct Sales, Carrier Commercial Service offices, and Independent Distribution.
• Support and implement corporate policies and objectives, including ethics, The Carrier Way, and quality initiatives.
• Track and report monthly expenses.
• Comply with Carrier’s Code of Ethics, Environmental, Health, and Safety policy, and applicable regulatory and company requirements.

Benefits

• Medical, dental, and vision coverage
• Wellness incentives
• Retirement benefits
• Paid vacation, sick days, personal leave, and holidays
• Birth and adoption leave, parental leave, family and medical leave, bereavement leave, jury duty leave, and military leave
• Purchased vacation
• Short-term and long-term disability
• Life insurance and accidental death and dismemberment coverage
• Health Savings Account, Health Care Spending Account, and Dependent Care Spending Account
• Tuition assistance
• Short-term cash incentives, subject to plan requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level