Manager, Client Service

Kantar • Chicago, IL

7d • $79,100 - $96,700 • Hybrid

About The Position

The Manager, Client Service joins Kantar’s Media Solutions group, supporting a media effectiveness team that helps organizations optimize campaigns, identify target audiences, and measure marketing impact. The team uses audience measurement, consumer targeting, and intelligence across paid, owned, and earned media, combining global coverage with local expertise.

This strategic, client-focused, and detail-oriented role manages client relationships and media campaign research projects, ensuring exceptional service and high-quality insights. The manager serves as a primary contact for key clients and collaborates with internal teams to support media strategy, performance, and innovation. The position is based in a hybrid arrangement, with listed locations including Chicago, New York City, and Norwalk.

The role involves executing and managing projects of varying complexity, overseeing timelines and quality, analyzing data, developing insights and reports, and presenting results to clients. The manager also supports proposal development, advises and guides junior team members, and contributes to process improvement and an inclusive team environment.

Requirements

• At least 2 years of professional experience in a client service market research role, with exposure to quantitative methodologies.
• Strong process and time-management skills, including the ability to prioritize and deliver against competing deadlines at a fast pace.
• Prior project management experience.
• Proficiency with Microsoft Office tools and ability to learn other business tools, such as data management, cross-tabulation, and proprietary tools.
• Strong attention to detail and ability to manage multiple work streams and teams.
• Excellent verbal and written communication skills, logical reasoning, and problem-solving ability.
• Growth mindset, can-do attitude, and ability to take initiative.
• Bachelor’s degree in market research, marketing, or a related social science or analytical discipline.

Responsibilities

• Execute Media Solutions projects, support higher-complexity projects, and advise team members on completing tasks.
• Improve delivery efficiency without sacrificing quality.
• Build knowledge of media capabilities, solutions, and analytical methods, and develop brand expertise.
• Use tools and partners to complete studies from start to finish.
• Perform study setup, survey design, data analysis, report writing, and presentation of results for medium- to high-complexity projects.
• Manage project timelines and quality in collaboration with client teams and other departments.
• Lead meetings to scope and launch projects and present results to clients and their end clients.
• Conduct data analysis and generate insights; apply critical and analytical thinking, contribute to story development, and lead teams through reporting at varied levels of complexity.
• Seek opportunities to support proposal development with sales partners and customize proposals with guidance.
• Guide junior project team members and serve as a point of contact for day-to-day questions.
• Apply critical thinking, seek process improvements, and foster a positive, inclusive environment.

Benefits

• Medical plans with comprehensive, affordable coverage for a range of health services
• Health Savings Account/FSA
• Dental and vision benefits, including benefits for unique healthcare needs
• Wellness Program
• 401(k) with match
• Tuition reimbursement
• Commuter benefits
• Unlimited PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Manager