Client Service Manager

MyPath•Manitowoc, WI

About The Position

HIL is seeking a Client Services Manager (CSM) to ensure high-quality services and customer service for clients with disabilities, guardians, families, and funding representatives. The role provides day-to-day leadership, implements and manages care plans, and oversees and supports up to 12 residential program sites. The CSM maintains quality systems, processes, and client services; manages and develops assigned staff; and builds effective communication among employees, supervisors, clients, guardians, and care management teams. The position oversees client service planning and collaborates on measurable success factors, manages program fiscal performance and budget variances, and promotes compliance with regulatory, contractual, and company standards. MyPath and its operating companies provide specialized services and dignified care for children, adolescents, and adults with special needs, supporting them to live as independently as possible in the community. MyPath describes its culture as an employee ownership culture grounded in passion, accountability, teamwork, openness, and continuous learning and innovation. It emphasizes transparency, respect, appreciation, diversity, equity, inclusion, and shared ownership.

Requirements

High school diploma or GED.
Three years of experience overseeing multi-site behavioral or CBRF programs.
Two years of supervisory experience in a human services field.
Valid driver’s license with three years of acceptable driving record.
Flexibility, autonomy, responsiveness, and a high level of initiative.
Ability to travel to different work locations, training sessions, and meetings.
Successful completion of a caregiver background check, TB screening, and health screen.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Maintain quality systems, processes, and client services by providing oversight and support to assigned programs.
Perform human resources management and professional development for assigned staff.
Develop effective communication strategies among employees, supervisors, clients, client guardians, and care management teams.
Oversee client service planning and collaborate on developing quantifiable success factors.
Manage the fiscal performance of assigned programs, investigate and account for budget variances, and develop plans of correction.
Promote compliance and standardization regarding regulatory, contractual, and company standards.
Provide day-to-day leadership, care plan implementation and management, and oversight and support for up to 12 residential program sites.