Client Service Manager

Dragonfly Pond Works•Waukegan, IL

About The Position

ILM Environments, a Dragonfly Pond Works company, is an environmental services company specializing in the care, restoration, and management of land and water resources. The Client Service Manager drives sales and revenue growth by nurturing relationships within an assigned region and serves as a technical expert for clients. The role requires strong communication and interpersonal skills and contributes to the smooth and profitable execution of work performed by Dragonfly Pond Works - ILM. The position is located in Waukegan, Illinois, and pays $75,000–$90,000 annually, depending on experience, plus an incentive plan.

Requirements

At least 5 years of client-facing experience in stormwater, aquatic services, native restoration, or similar environmental fields.
Proven experience using Microsoft Excel, PowerPoint, Word, and CRM systems.
Effective written and verbal communication skills.
Strong interpersonal, relationship-building, time-management, and organizational skills.
Ability to manage multiple projects.
Passion for problem-solving and working with people.
Work experience demonstrating a strong work ethic, teamwork, independent thought, critical thinking, business acumen, and internal motivation to succeed.
Ability to lift up to 50 pounds repetitively.
Valid driver's license and ability to meet driver record requirements.

Nice To Haves

Experience in sales, relationship development, and excellent customer experience.
College degree.

Responsibilities

Identify target clients through research, company data, and other sources.
Pursue clients by phone and email to connect with decision makers.
Serve as the primary point of contact for inbound client inquiries and requests.
Respond to and acknowledge client inquiries promptly and professionally.
Estimate work and generate proposals.
Recommend and sell additional services to existing accounts and clients.
Pursue leads generated by existing clients, digital campaigns, and trade shows.
Develop and implement client touch programs to nurture existing relationships, including site meetings, lunch-and-learns, drop-ins, and other activities.
Monitor sales performance, identify growth opportunities, and consistently meet sales goals.
Perform physical duties including driving, walking on steep slopes, bending, kneeling, and using hands and arms to grasp, handle, and reach.